Servpro of San Diego County, of Orange County, of San Bernardino/Riverside & SE Los Angeles Counties


Kevin Vondera; Lorena Garza 
Servpro of San Diego County, of Orange County, of San Bernardino/Riverside & SE Los Angeles Counties 
kvondera@sscalifornia.com; lgarza1@sbcglobal.net
909-758-5680;619 280-8082 


Monday April 11, 2011 from 9:00 AM to 3:30 PM PDT

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Servpro San Bernardino County Training Center 
9070 Rancho Park Court
Rancho Cucamonga, CA 91730

Driving Directions 


If registrant transfers into a class of equal or lesser value within 12 months of course date, cancellation fees will be waived. Any excess funds existing if transferring into a course of lesser value will be refunded upon the completion of the course. Please be aware that if transferring from an IICRC course, you must transfer into an IICRC course. If registrant does not complete a course within the 12 months time a cancellation fee of $50.00 will be applied.

 A cancellation fee of 50% of the full course fee will be applied to any courses taught by a third party instructor. This fee will apply upon any cancellation.

 If cancellation takes place on the day of the course, or there is a no-show, a fee of 100% of the full course value will be charged.

 If cancellation takes place 14 days or less of the date of the course a fee of 50% of the full course value will be charged.

 If cancellation takes place 15 days or more of the date of the course a fee of $50.00 will be charged.

SERVPRO Auditing & Uploading 


 Auditing & Uploading (1 Day):  Our one day Auditing and Uploading course is designed to enable existing office and production staff to upload a job without getting rejected (within reason).  The introduction to office is a prerequisite as this course assumes the attendees understand the job process and the basic Servpro requirements for each job. The course will begin with each student receiving a laminated audit checklist worksheet. This checklist will be used as a study tool throughout the day and can be taken back to the office for reference. After reviewing the basic requirements for Servpro Select Accounts we will emphasize the importance of bulletins and show where to find them on ServproNET and how to use them effectively. Continuing in ServproNET the class will be shown what the trainer’s job file audit system. We will then move into the State Farm audit system and show them how they can access their live State Farm and Liberty Mutual jobs through the State Farm Monitor. We will show them the NAPA monitor, review the guidelines and explain to them how and why they must check the monitor a minimum of twice daily. There will then be a brief presentation of what notes are expected, in how much detail, where they should be put, and how these specifics differ for each insurance company. After lunch we will introduce the workbook and review it’s functionality in detail. The class will then be asked to break into groups. Each group will be assigned a job from a specific insurance company. Each group will be asked to input the job into a workbook and to modify an example estimate to reflect accurate charges. Each group will be checked by the instructors to see if notes are in the right place, if the estimate matches the workbook, if the workbook was filled in entirely, and if the correct documents/images were selected to be imported. Meanwhile each group will be asked to perform an audit on a job other than their own. It will then be emphasized why it is so important to audit all jobs before they are uploaded, this idea will be enforced by each group’s audited job being presented to the class and the mistakes being discussed. The course will end with a question and answer period. 

Instructors:  Lorena Garza COST: $15.00

**Course Prerequisites:  SERVPRO Orientation and Introduction to Office

**SERVPRO Uniform Policy is strictly enforced 

By registering you are agreeing to our cancellation policy as seen at the bottom of this page.


If you have any questions about the event or how to register, please contact our office at the contact number below.
Thank you for your attention and interest in our facility, we look forward to seeing you in class! 
Servpro of San Diego County, of Orange County, of San Bernardino/Riverside & SE Los Angeles Counties
kvondera@sscalifornia.com; lgarza1@sbcglobal.net
B: 909-758-5680; 619 280-8082
F: 909-758-5684; 619 280-1680



Ayres Hotel & Suites Ontario Convention $89.00.

1945 East Holt Blvd  •  Ontario, CA 91761

Call (909) 390-7778  - Ask for Servpro Preferred Rate. 



 Ayres Inn & Suites Ontario at the Mills Mall $82.00

4395 E. Ontario Mills Parkway • Ontario, CA 91764

Call (909) 987-5940 – Ask for Servpro Preferred Rate

You may also book direct online via

Input Corporate Code: SERV

Choose dates and $82.00 preferred corporate rate will populate.

Complimentary Shuttle to/from Ontario International Airport & to/from Servpro Rancho Cucamonga Training Facility

Complimentary Full Hot Breakfast, WIFI, Parking & Evening Reception (Mon. –Thurs.)