As consumers, we readily embrace self-service technologies that allow us to bank or shop online and receive automatic travel updates.  Ironically, few utilities today offer advanced self-service initiatives that incorporate Mobile Engagement technologies.

This webcast demonstrates how leading utilities have harnessed the power of mobile devices such as text, smartphones and mobile applications to enhance customer service while saving time, money and internal resources.

Our webcast is specifically intended for utility managers and executives interested in understanding how utilities use mobile technologies to:

• Drive customer service and satisfaction
  
• Automate outage communications
  
• Provide mobile strategies for billing and collections
• Reduce call center traffic
• Significantly impact profitability
  

The following video presentation will give you an overview of the topics we'll be discussing during the webinar and will provide additional registration information. 

Speakers

Brad Sileo, VP Business Development - iFactor Consulting
Brad provides strategic vision and sales leadership at iFactor Consulting, helping maintain alignment between the company and our customers, through the use of innovative technologies and solutions. Brad has been working with utilities for 15 years in roles from developer to architect and has a Computer Engineering degree from the Pennsylvania State University.

 Scott Johnson, Director of Research - Chartwell, Inc.
Scott oversees all aspects of research related to Chartwell publications, events and member inquiries.  He manages the company's editorial department and facilitates research councils focusing on outage communications and smart grid customer engagement.  A native of Asheville, N.C., Scott joined Chartwell as a senior research analyst in 2006 following a lengthy career in newspaper journalism, during which he earned numerous awards for reporting and editing, and served on the national board of directors of the Society of Professional Journalists.