A friendly smile and good first impression of an employee can go a long way, but it takes more than that for a business to be successful.
“In any business, the people who deal directly with the customers can make or break the business,” said Wes Lee, McClain County Extension educator. “Through the PRIDE program, we will help businesses and communities teach quality customer service to frontline employees in Tri City Area.”
The Tri City Area Partnership’s PRIDE program is a customer service program featuring many valuable points that can transform your community into the best of all places to work, live and play. PRIDE instructors teach quality customer service techniques to school teachers, bank tellers, hair stylists, convenience store workers, elected government officials, chambers of commerce, just to name a few.
“The program designed to train employees in customer service, as well as train them about activities, entertainment and events in Tri City Area for visitors and local citizens to enjoy,” said Watkins. “One of the lessons that PRIDE instructors like to stress is the importance of frontline workers to the economic development of the community. I believe that convenience store and restaurant employees are on the frontlines of the battle for economic growth.”