Southern Atlantic Healthcare Alliance


Jessica Landin 
Southern Atlantic Healthcare Alliance 


Friday May 18, 2012 from 10:00 AM to 2:00 PM EDT

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WakeMed Cary Conference Center Rooms A&D 
1900 Kildaire Farm Road
Cary, NC 27511

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SAHA College: Dealing with Difficult People 

Join SAHA and Speaker Drake Maynard, JD for a focused session on dealing with difficult employees.

This program is designed to provide SAHA members with the skills needed to effectively manage difficult employees including positive methods and best practices to pursue discipline and discharge while protecting managers from employee litigation.

Drake Maynard, BA, JD
Adjunct Professor, Executive Masters Program in Health Administration, UNC-Chapel Hill
Retired Managing Partner/Director, Employee Relations Division, N. C. Office of State Personnel

Learning Objectives:

  1. Identify characteristics of difficult employees and what contributes to the behavior.
  2. Discuss the importance of managing difficult people individually.
  3.  Articulate effective and defensible strategies and techniques for managing difficult employees.
  4.  Discuss ways to prevent or minimize “episodes” of difficult employees.
  5.  Explain why termination should be used only as the last resort.
  6. Explain why a direct approach to dealing with difficult employees is an effective one.
  1. Target Audience:

Hospital administrators, managers at all levels of the organization, and clinicians in management roles including charge nurses, directors, and managers


Early Registration Rate: $50 for SAHA Members BEFORE MAY 4, 2012*
Regular Registration Rate: $60 for SAHA Members after May 5
*Registration is not complete until payment is received, therefore, payment must be received by SAHA by May 4 in order to qualify for the early registration rate. Please submit your payment requests accordingly or pay by credit card via google checkout during registration to ensure your payment is received by the deadline. Credits will not be awarded until full payment is received.

Registration includes CE credits and a Box Lunch.


9:30 am- Registration Check In
10:00am-12 pm- Presentation
12 pm- 12:30 pm-Lunch
12:30-1:45pm- Presentation
1:45-2 pm- Q&A

CE Credits:
Wake AHEC will provide 3.5 contact hours/.4CEU for attending this activity. Attendees must participate in 100% of this activity to receive credit.

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SAHA is authorized to award 3.5 hours of pre-approved Category II (non-ACHE) continuing education credit for this program towards advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.