When
Friday, June 15, 2012 from 2:00 PM to 3:30 PM EDT
Customer Service Investment
$49.00 per connection
Unlimited Participants per Connection
What a great value for your team!
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Expertise & Experience
The Disney Way – Dream, Believe, Dare, Do
We have a proven track record of implementing The Disney Way principles within organizations who want more than a trainer or a former Disney cast member.
For over 30 years, Bill Capodagli has been in the trenches of organizations – from home grown companies to Fortune 100 organizations – bringing to life a new culture defined by Walt Disney’s original success credo: Dream, Believe, Dare, Do. Bill coauthored several books with Lynn Jackson including the international bestseller - The Disney Way: Harnessing the Management Secrets of Disney in Your Company (cited by Fortune magazine as a "BEST BUSINESS BOOK") and Innovate the Pixar Way: Business Lessons from the World's Most Creative Corporate Playground.
The Walt Disney Company has made its founder’s core philosophy --
“Dream, Believe, Dare, Do” -- the foundation of a commitment to creating customer experiences that are second to none. Discover how Disney does it and how to achieve the same level of customer satisfaction at minimal cost by participating in the Creating Magical Customer Service - The Disney Way Webinar.
In this must-experience webinar:
Disney Way author Bill Capodagli presents solid ideas, tips, and problem solving techniques to produce great results. Bill’s powerful learning tools and storytelling are praised time and time again! Webinar participants will also have an opportunity to present questions and get REAL answers!
What you will learn:
The 5 Elements of “Magical Customer Service”
Vision/Story - Spark a passion to create magical customer experiences.
Values - Engage your customers and create fun in the "show".
Show - Produce your own "show"; develop a "show business" focus.
Casting - Create hiring practices to The Disney Way culture.
Reviews - Measure your guest experience and capture guest perceptions.
Also included in the webinar: Q&A with the author and bonus materials to learn the culture, vision, and values of The Disney Way
Register Now!What people are saying about the Disney Way Webinar and The Disney Way book!
“The information in the webinar was GREAT…very well done. Bill was very dynamic and fun to listen to.” Char Drechen, !FISH Philosophy Guru
“Working in the non-profit Arts field, our organization’s success depends on relationships. “Creating Magical Customer Service” provided my staff with a treasure box of useful tools to take out to the community and put into practice in-house.” Lorma Williams, Executive Director, Holland Area Arts Council
"The Disney Way: Harnessing the Management Sercrets of Disney in Your Company" is all about real magic: stimulating and harmonizing the collective energy of people. Bill Capodagli and Lynn Jackson will help you discover that what works for the world’s most famous mouse can work for you."
Ken Blanchard, author of the famed book, The One Minute Manager
