Certified Business Mentor/Specialist Training - August 8, 2012

IESBGA Mentor/Specialist Certification Training:  Modules 1 and 2:

‹‹  Date, Time, and Place - See column to the left.

Contents of these two modules:

Mod 1 Code of Professional Behavior (Ethics):

• Professional Behavior and Attitude
• Proprietary or Inside Information
• Conflict of Interest
• Understanding Client Needs
• Client Confidentiality
• Impartiality
• Outside Influences
• Resource Recommendations
• Quality Assurance
• Avoiding Inpropriety
• Professional Contribution
• Supporting Professional Standards
• Professional Image
• Promptness

Mod 2 Counseling Techniques:

• Attributes of an Effective Counselor
• Critical Skills
• About Clients
• Listening
• Interviewing and Eliciting Information
• Counseling vs Consulting
• Counseling vs Coaching
• Homework and followup
• Problem Solving
• Effective Action Plans
• Reinforcement
• Procrastination
• Counseling as a Journey

As usual, David Gay, Program Manager of the COD SBDC will be our trainer.