This year's theme is "A Blueprint for Kaizen Culture" and intends to draw connections between current continuous improvement efforts and the need for a human and operational balance.

A blueprint is a detailed description of what a builder intends to create, whether it is a product, an area layout, or an architectural building. Together at this year’s Summit, we will draw a blueprint that illustrates the pathway on our journey to world-class culture. Kaizen is a Japanese term that, when literally translated, means improvement. And we all know how important culture is!

During the Summit, we will uncover some key aspects on the Operational Excellence Journey and draw connections between common themes and specific components of kaizen cultures. This year, we welcome Mr. John Nance as our keynote presenter on the importance of Safety and Quality in our processes, mainly clinical healthcare environments. We will learn together how certain aspects of the OE journey begin to change our culture and create the foundation for the metaphorical house we will build on it.

Who Should Attend:

• Healthcare and Manufacturing Industries
• Executive Leaders focused on Continuous Improvement
• Middle Management
• Front Line Employees Using Continuous Improvement
• Continuous Improvement Teams

Event Agenda:

8:00 Welcome and Introduction

8:30 Keynote Speaker - John J. Nance

9:45 Steering Committee - 1/2 Heathcare Speaker & 1/2 Industry Speaker. How a Steering Committee has changed the culture, 3 aspects that are going well and 1 improvement to be made. There is a need for top level leaders to come together, align themselves, and commit to continuous improvement efforts if they expect the organization to adopt and benefit from the full system.

11:00 Balanced Scorecard - 1/2 Healthcare Speaker & 1/2 Industry Speaker. How Balanced Scorecard has changed the culture, 3 aspects that are going well and 1 improvement to be made. There is a need for Balanced Scorecard as the tool for aligning teams around priorities in the organization. How teams can focus on the right performance indicators, see relevant information and reaches all areas.

12:15 Lunch

1:00 Daily Meetings - 1/2 Healthcare Speaker & 1/2 Industry Speaker. How Daily Meetings have changed the culture, 3 aspects that are going well and 1 improvement to be made. There is a need for Daily Meetings that connect every team in the organization. How short and effective meetings can be daily, transparent, and bring members closer together to sustain their CI efforts.

2:15 Problem Solving - 1/2 Healthcare Speaker & 1/2 Industry Speaker. How Problem Solving has changed the culture, 3 aspects that are going well and 1 improvement to be made. There is a real need for Problem Solving as the most important way to start and sustain continuous improvement efforts. How solving small problems, to their true root cause, before they become large have such an impact on the overall operational results and culture.

3:30 Panel Discussion - Each of the different speakers throughout the day

4:30 Adjourn

Keynote Speaker:

John J. Nance

            John J. Nance brings a rich and varied professional background to American Healthcare and the cause of Patient Safety.  A lawyer, Air Force and airline pilot, prolific internationally-published author, national broadcaster, and professional speaker, he was one of the founding board members of the National Patient Safety Foundation in 1997.

            John  is a native Texan who grew up in Dallas, holds a Bachelor's Degree from SMU and a Juris Doctor from SMU's Dedman School of Law, and is a licensed Texas attorney.  Named Distinguished Alumni of SMU for 2002, and distinguish Alumni for Public Service of the SMU Dedman School of Law in 2010, he is also a decorated Air Force pilot veteran of Vietnam and Operations Desert Storm/Desert Shield and a Lt. Colonel in the USAF Reserve, well known for his pioneering development of Air Force human factors flight safety education, and one of the civilian pioneers of Crew Resource Management (CRM).  John has piloted a wide variety of jet aircraft, including most of Boeing's line and the Air Force C-141, and has logged over 13,700 hours of flight time since earning his first pilot license in 1965, and is still a current pilot.  He was a pilot for Braniff International Airlines and a Boeing 737 Captain for Alaska Airlines, and is an internationally recognized air safety advocate, best known to North American television audiences as Aviation Analyst for ABC World News and Aviation Editor for Good Morning America.

            Before joining ABC,  John logged countless appearances on national shows such as Larry King Live, PBS Hour with Jim Lehrer, Oprah, NPR, Nova, the Today Show, and many others.  He is also the nationally-known author of 19 major books, five of them non-fiction: (Splash of Colors, Blind Trust, On Shaky Ground, What Goes Up and Golden Boy); plus 13 international fiction bestsellers: Final Approach, Scorpion Strike; Phoenix Rising); Pandora's Clock; Medusa's Child; The Last Hostage; Blackout; Fire Flight; Saving Cascadia; and Orbit.  Pandora's Clock and Medusa's Child both aired as major, successful two-part mini-series on television.  

            He is also the author of the highly-acclaimed 2009 book for American Healthcare entitled WHY HOSPITALS SHOULD FLY, which won the prestigious “Book of the Year” award for 2009 from the American College of Healthcare Executives.

            John J. Nance has become one of America's most dynamic and effective professional speakers, presenting entertaining and pivotal programs on teamwork, risk management, motivation, coping with competition, and other topics to a wide variety of audiences, including business corporations and healthcare professionals. He and fellow author Kathleen Bartholomew (Ending Nurse-to-Nurse Hostility - Why Nurses Eat their Young and Each Other),  present vital programs on Quality and Patient Safety to Hospital Boards, Physicians and Physician Leaders, and Hospital Management Nationally and Internationally.  He is a pioneering and well-known advocate of using the lessons from the recent revolution in aviation safety to equally revolutionize the patient safety performance of hospitals, doctors, nurses, and all of healthcare.  He lives in Friday Harbor, Washington.      (2011)

More Information:

Price:

Past Summit Information:

2011 Summit Video  2011 Summit Photos