Selecting and Using Performance Measurement Tools

Walter Jankowski is a Reinvention Consultant and the owner and principle in Reinvention, LLC, a Madison-based consulting firm. You may ask, “What’s a Reinvention Consultant?” Walter helps senior leaders reinvent their operations by helping them figure out how to improve their organization’s performance – cheaper, better, faster. Walter has facilitated and trained all over the State of Wisconsin, Minnesota and several international venues in performance improvement. He has extensive experience in developing leaders, developing and implementing strategic plans, and providing other organizational improvement services for businesses, governments, school systems, and not-for-profit organizations

Wednesday, November 14, 2012
9 am - 4 pm
Quality Inn and Suites
2969 Cahill Main, Madison WI 53711 

How well is your city doing? How well is your department doing? In this session we will show you the process to develop your key performance indicators. First we’ll look through the eyes of your customers, then by your key processes and go through how to select your metrics. We’ll provide you with the resources that are already available. 

Performance measures are based on data, and tell a story about whether an agency or activity is achieving its objectives and if progress is being maid toward attaining policy or organizational goals. Recently, Governor Walker issued Executive Order 66 requiring state agencies to define their mission and create measurement criteria for the services they perform.  What are the characteristics of good measures? How many should we have?  How do we report our progress?  This session will address these questions, and provide attendees with tools to develop performance measures in their own organizations. 

$200 per person
$185 for  WCPE members

Payment options include pay at the door, send a check made payable to:

Wisconsin Center for Performance Excellence

2909 Landmark Place, Suite 110

Madison, WI 53713

or you can call us at (608) 663-5300 to submit credit card information.