The Unfair Advantage

for Telemarketing/Telesales/Collections

Chicago  April 9-10, 2013

A new workshop for those in telemarketing or telesales or collections will be held April 1-2. I recommend that participants bring their marketing/sales team to learn how to write and deliver effective scripts. Each team will write a script and then benefit from the feedback of all participants.

Come join us. Register below. (Discounts apply if you register before March 1.)

WORKSHOP OBJECTIVES

1. Learn how to prevent hang-ups, build rapport, and get action through a well-engineered script.

2. Discover when to use a SCRIPT and when to AD-LIB.

3. Learn the 8 parts of a powerful script.

4. Find how to use Action Commands to get an action.

5. See the value of mini-scripts to help the process.

6. Hear how to use key persuasive skills...

          ...Pattern interrupt

          ...Relationship bridge

          ...Implied reasons

          ..."You" and "Me"

7. Write a script with a "15-second opening trance."

8. See the difference between a script to "engage" and a script to make an offer.

9. Discover the "If" script to avoid resistance.

10. Practice the 4 keys to effective script delivery.

11. Ask yourself: Is your attitude ready?

12. Write a new script to take home and use.

 

 

 

 

Register Now!