IIBA New Jersey Chapter Event 

Artie Mahal, Senior Consultant, BPTrends Associates and Author of;  How Work Gets Done, Business Process Management Basics an Beyond will present:

Business Process Improvement Methods & Tools for Business Analysts

Organizations produce value of products and services through the interaction of processes,
people, and technology, supported by an underlying infrastructure. Process is how the work gets
done, people are who does the work and technology is how the work is enabled. Business
Processes are the vehicle which facilitates the interaction of people and technology—in every
organization—irrespective of industry. Therefore it is imperative that the processes are
improved and optimized to maximize the organization’s value proposition. The professional
practice of managing these processes is called Business Process Management (BPM)

Business managers are responsible for the day-to-day execution of the processes; but they need
professional experts in measuring, analyzing and improving processes and ensuring that optimal
designs are communicated for IT automation. These experts include Process Analysts, Business
Analysts and IT Analysts. This presentation provides an overview of the methods and tools for
improving processes; and how Business Analysts can build their process skills to enhance their
capability and value to the organization.

This interactive-presentation provides an overview of the following:

• Business Process concepts, scoping for improvement and building maps for
understanding how work gets done

• Proven Methodology and tools for improving business processes

• Competencies required for business process analysis and how Business Analysts can play
a key role in this professional practice 

Personal Bio:

Artie Mahal is a Senior Consultant with Business Process Trends Associates – a group that
provides education and consulting to companies interested in business process improvement.

At Mars, Incorporated, Artie Mahal successfully led mission-critical business and process
change initiatives which included Mars’ transition into a process-orientated company. He
successfully introduced and implemented a business process improvement methodology
supported by training and tools in North America and Latin America. Artie’s last role at the
company was the formation of Mars University in North America

Artie has provided services on four continents and has been a speaker at national and
international professional forums which include workshops for Gartner, and lectures at Rutgers
University Business College. Through BPTrends Associates, Artie has trained over 300
managers in business process management, both privately at corporations and publicly through
Boston University Corporate Education Center. Artie is an author of: HOW WORK GETS
DONE, Business Process Management, Basics and Beyond.

Artie is an accomplished facilitator and has facilitated workshops internationally in North
America, Europe and Asia Pacific regions. His workshops are highly interactive and use state of
the art methods such as a “brain compatible adult learning method.” He has facilitated
workshops for Strategic Planning, Business Process Improvement, Ideation, After Action
Reviews, and Project Management. He has also developed and delivered Train-the-Trainer
workshops in Process Redesign and Training and Facilitation Skills.