Learn how to create a great customer experience that encourages goodwill and loyalty.
Robert Spector has been helping companies create their customer service experiences for over 30 years.
Author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company, Robert is recognized worldwide as the ultimate authority on customer service and the Nordstrom Way.
Robert has been involved in customer service since the age of 13, when he first went to work in his mother and father’s butcher shop in the farmers’ market in Perth Amboy, New Jersey. Working alongside his parents, he learned firsthand what it takes to take care of customers—and to keep them loyal. Those lessons inspired another of his current books, The Mom & Pop Store, which features interviews with successful independent retailers from all over the world. Robert believes that the elements of world-class customer service are the same, whether they come from Spector’s Meat Market, Nordstrom, or Amazon.com, the subject of his international bestseller Amazon.com: Get Big Fast.
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This event will be held at the Northwest Film Forum. Unlike previous BTA events, lunch will not be provided. Feel free to bring your own lunch. Drinks will be available.
Non-English interpretive services can be arranged with sufficient notice by calling 1-800-823-9230 during normal business hours.
The Capitol Hill Chamber of Commerce and Sound Transit provide an opportunity to address the needs of retail businesses and restaurants during construction of the Capitol Hill light rail station. In 2013, Capitol Hill business owners are invited to programs on a variety of educational and engaging topics while enjoying a gourmet lunch provided by Seattle Central Community College’s award-winning Seattle Culinary Academy.