Monday August 5, 2013 at 10:00 AM EDT
Tuesday August 6, 2013 at 2:00 PM EDT

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Cleveland Clinic 
9500 Euclid Avenue
Glickman Tower
Cleveland, OH 44195

Driving Directions 


Jeremy Robinson 
Parking Solutions, Inc 

Cleveland Clinic's world-class care begins with the parking experience.

You're invited to learn about the innovative CARES model that efficiently and effectively balances patients, employees, visitors and guests all while keeping "patients first".

The Cleveland Clinic Parking Services team was awarded the 2013 Silver Award from the Partnership for Excellence (Malcolm Baldrige State Level Program). This award is the nation's highest honor for performance excellence through innovation, improvement and visionary leadership.

Announcement: We are proud to announce Gordon M. Snow - Chief of Protective Services at Cleveland Clinic as the keynote speaker.

View Mr. Snow's bio here

Agenda Highlights:

Monday August 5, 2013

10:00 - 11:30 - Registration/Meet n' Mingle

11:30 - 12:30 - Lunch: Keynote Speaker and CARES Model Overview

1:00 - 4:30 

C--- Customer Experience

Patient and employee experience program overview with customer testimonials and training tips

A--- Available Parking

Interactive case study of the clinic's parking inventory challenge with an overview of our Inventory Management Program and Valet Productivity and Staffing tools

R--- Responsible Finance

Shop talks on “To Charge or Not to Charge?”, “Revenue Technology”, and “Fighting for Funding”

5:00 - 7:00

E--- Engaged Employees

Mini retreat happy hour full of networking and hor d’oeuvres

Tuesday August 6, 2013

8:00 - 9:00 - Continental Breakfast

9:00 - 11:15

S--- Sustainable Business

Mock Business Review:  Continuous improvement and metric-driven decisions

Panel Discussion: Healthy Environment, Alternative Commuting, Fleet Management and Fuel Reduction

11:30 - 2:00 

Guided Cleveland Clinic Hospital Tour/Lunch on your own with closing Q&A's (Tour will highlight The Heart Center (#1 ranked in the U.S.), Miller Pavilion, Parking Services Operations, Red Coat/Customer Service program and much more!)


(When booking, mention the CARES Symposium to get a special rate - limited blocks fill up quickly)


InterContinental Suites Hotel Cleveland

Courtyard Cleveland University Circle - Marriott

In cooperation with: International Parking Institute


Thank you to our Sponsors: