Cleveland Clinic's world-class care begins with the parking experience.
You're invited to learn about the innovative CARES model that efficiently and effectively balances patients, employees, visitors and guests all while keeping "patients first".
The Cleveland Clinic Parking Services team was awarded the 2013 Silver Award from the Partnership for Excellence (Malcolm Baldrige State Level Program). This award is the nation's highest honor for performance excellence through innovation, improvement and visionary leadership.
Announcement: We are proud to announce Gordon M. Snow - Chief of Protective Services at Cleveland Clinic as the keynote speaker.
Monday August 5, 2013
10:00 - 11:30 - Registration/Meet n' Mingle
11:30 - 12:30 - Lunch: Keynote Speaker and CARES Model Overview
1:00 - 4:30
C--- Customer Experience
Patient and employee experience program overview with customer testimonials and training tips
A--- Available Parking
Interactive case study of the clinic's parking inventory challenge with an overview of our Inventory Management Program and Valet Productivity and Staffing tools
R--- Responsible Finance
Shop talks on “To Charge or Not to Charge?”, “Revenue Technology”, and “Fighting for Funding”
5:00 - 7:00
E--- Engaged Employees
Mini retreat happy hour full of networking and hor d’oeuvres
Tuesday August 6, 2013
8:00 - 9:00 - Continental Breakfast
9:00 - 11:15
S--- Sustainable Business
Mock Business Review: Continuous improvement and metric-driven decisions
Panel Discussion: Healthy Environment, Alternative Commuting, Fleet Management and Fuel Reduction
11:30 - 2:00
Guided Cleveland Clinic Hospital Tour/Lunch on your own with closing Q&A's (Tour will highlight The Heart Center (#1 ranked in the U.S.), Miller Pavilion, Parking Services Operations, Red Coat/Customer Service program and much more!)