Exceptional Customer Service: Webinar (2/25/14) 

Winning over new users and building loyalty is critical to any library's mission and success. In this webinar, participants will learn:

• How to create policies and procedures that are simple, clear, and user-friendly
• Low-cost ways to make the best possible first impression and then build on it
• How to ensure your space lets users know that you value and welcome them

Virtual Trainer: Adrienne Furness, Director, Henrietta (NY) Public Library

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NEFLIN classes are open to library staff in Florida only.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.

Cancellation Deadline is 9 am on February 21.
Otherwise, no show fees may apply. See all NEFLIN CE policies at http://www.neflin.org/cepolicies.