Driving Customer Experience Transformation
Two Day Hands-On Workshop

Register Now!

Registration Fees: $1,895 per attendee

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Don't Miss This Highly Interactive Two-Day Workshop

Get out of your office and immerse yourself in a highly interactive two days in South Beach. Learn leading-edge approaches to customer experience (CX) management by experiencing real-world venues and applying frameworks that you can use to transform your organization. 

During this workshop, attendees will learn how to: 

• Become a CX change agent. Understand the key principles for driving customer experience improvements across organization.
• Identify your organization’s CX strengths & weaknesses. Gauge your CX maturity using Temkin Group’s CX Competency & Maturity Model.
• Evaluate experiences from the customer’s perspective. Systematically evaluate experiences using Temkin Group’s SLICE-B methodology.
• Improve and design experiences. Learn how to apply concepts like Temkin Group’s People-Centered Experience Design and develop feedback, metrics and measurements that reinforce CX goals and objectives.
• Engage employees in the transformation. Learn how Temkin Group’s Employee-Engaging Transformation model provides a blueprint for enlisting the hearts and minds of your employees.
• Prepare for CCXP certification. Learn a lot of the topics covered in the Certified Customer Experience Professional (CCXP) exam.

Who should attend?

This workshop is ideal for executives as well as individual contributors who are responsible for improving customer experience and are looking for a more practical, disciplined approach to use within their organization.

Why should you attend?

• Understanding of customer experience best practices
• Access to Temkin Group tools and methodologies
• Networking with other customer experience professionals
• Prepare for the Certified Customer Experience Professional (CCXP) exam
• A fun time in Miami Beach in the December

  
Pictures from previous workshop in South Beach

 

What will you learn?

• Understand how to create sustainable CX improvements in your organization
• Gauge your CX maturity using Temkin Group’s CX Competency & Maturity Model
• Systematically evaluate experiences using Temkin Group’s SLICE-B methodology
• Learn how to apply concepts like Temkn Group's People-Centered Experience Design
• Develop feedback, metrics and measurements that reinforce CX goals and objectives
• Build a stronger perspective for leading customer experience transformation 

Download a draft of the agenda (.pdf)

Fees: $1,895

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Register soon -- space is limited!

Register Now! 

Cancellation Policy

We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:

• Cancellations by November 9th will get all of their money refunded except for a $100 handling fee.
• Cancellations between November 10th and November 28th will get $1,000 refunded.
• Cancellations after November 28th will not be refunded.
• Attendees can designate another person to attend in their place at any time.
• All notifications should be sent to workshops@temkingroup.com

Invoicing Versus Credit Card Payment

If you would like to pay via check or have Ttemkin Group invoice your company, then download and complete this form and either fax it to (617) 663-­6124 or email it to workshops@temkingroup.com.

Hotel Reservations

We've blocked a small number of rooms at the Surfcomber, a Kimpton Property. Contact the hotel directly at 800-546-7866 and mention Temkin Group to reserve a room.

Here's how the hotel is described on its website:

Ocean views, sparkling pool, swaying palm trees. Direct beach access and easy, warm hospitality. Surfcomber Hotel, a Kimpton Hotel centered in South Beach, puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel.

About Temkin Group

Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world’s largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm’s ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners.