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FREE WORKSHOP!

 

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When:

May 19th, 2014 9:00 am - 12:00 pm

Where:                                                                  

SCORE San Diego

550 West C St. #550

San Diego, CA 92101

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Contact

SCORE San Diego 
 
619-557-7272 
workshop0140@scorevolunteer.org 
 

Customer Service Excellence

All the business savvy in the world won't make you successful - Your customers do that! Without customers, there is no business. 

In this workshop you will learn how to make great impressions in any situation so customers keep coming back. In addition, we will focus on building exisiting customer relationships to bring more business.  You will walk away with new skills and plans to succeed in wowing your customers. 

Topics include:

  • What do your customers really want?
  • How do you find that out?
  • Perceptions of bad service and how to fix it
  • Working with difficult, angry or frustrated customers
  • Making great impressions in person, on the telephone and via email
  • Proven, reliable customer methods that work
  • Training employees to "walk the talk" in customer service

Presenter: 

Ron Woodhill is the former President and Chairman of R. W. Smith and Company, CA, and former President of Allied Buying Corporation, IL.  His expertise and specialties relate to all aspects of distribution, marketing and sales in the commercial food service industry.  A graduate of the Owner/ President Management Program Harvard School of Business, Ron has served on various boards of directors, including the Bank of Rancho Bernardo, CA and the Food Equipment Distributors Association, IL.  


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