Client Relations 101

Description:

Client Relations and Powerful Ideas to Customer Loyalty - Turned-off customers produce devastating ripple effects that quickly drag companies down, while organizations that creatively apply a constant flow of small, customer-centered innovations see consistent and persistent strengthening of their customer base.

In this economy the challenges of keeping customers or creating customer loyalty has become even more urgent. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service.

In this class, you will:

Discuss and learn how to implement powerful ideas to improve customer loyalty in your small business.

Date and Cost:

Thursday, May 1st, 2014
Cost is $30

Instructor: John DeGaetano

John DeGaetano is a bank executive with extensive experience in administration, marketing, sales planning, training, operations, auditing, project management and financial analysis. John conducts workshops on business plan writing, sales and marketing timelines, creating start up operations and analysis, financial projections and related topics. John most recently served as First Vice President and Regional Manager for a community bank in the Bay Area where he played a major role in the bank’s growth development.