Thursday, April 17, 2014 – 6:00 PM
Location: BBQ's & More
314 Route 4 East
Paramus, NJ 07652
All Communications Are Not the Same
Presented by John Massaro, Customized Business Software
These days there are so many different ways to communicate with your customers, your employees and your suppliers that it’s difficult to decide which method is best. Should I text, email or actually use my phone as a phone? Is one way more formal than another? Do I need to document a conversation? How does the client prefer to be contacted? How do I prefer to communicate?
What about marketing communications? Should I advertise in newspapers and magazines or only focus on my website and eblasts? Should I send estimates and invoices via email or snail mail? What message do you communicate when a new customer calls? Are they welcomed, reinforcing your brand or rushed off the phone, losing them forever? Your communication methodology will dictate the effectiveness of your organization and productivity of your operations.
At tonight’s meeting you will learn how to communicate effectively using:
Schedule:
6:00 – 7:00 Networking and Dinner
7:00 – 7:15 NJLCA Business
7:15 – 8:30 Presentations
8:30 – 8:45 Closing remarks and 50/50 Raffle
*We encourage non-members to attend (1) complimentary NJLCA membership meeting to learn more about the value of membership, including free monthly meetings, vendor discount programs, our health benefits plan, great networking opportunities and much more. Non-members are contractors or vendors who have never been members of the NJLCA.
This NJLCA Meeting is approved for (2) PLANET Landscape Industry Certified CEU’s.
To become a member, call (201) 703-3600 or visit www.njlca.org.