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Thursday August 14, 2014

4:00 PM to 5:00 PM EST

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An online learning program with Linda Swindling, CSP, and Jill Scott, brought to you by Caregiver Quality Assurance


Jill Scott
The Academy for Private Duty Home Care

Presents its August Webinar:

Top 5 Ways to Stop Complainers in Your Office and Turn Them Into Contributors

August 14, 2014 - 4:00 pm Eastern

With Linda Swindling, CSP and Jill Scott

Is your company losing money because of employees that are constantly complaining? Most definitely.  People don’t usually think of employees complaining as a source of financial drain on the company overall, but it is.

Constant Complainers take up resources, time and mental bandwidth in the workplace.  However, with the right tactics and negotiation strategies, you can change a culture of complainers to one of contributors, boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama.

Luckily, our friend and colleague, Linda Swindling is an expert in workplace communications and recently released a book called “Stop Complainers and Energy Drainers”.  She will be joining us on this month’s webinar to talk discuss ways to stop the complainers in your office, how to convert them to contributors, and how to not hire complainers by asking the right interview questions.

As a result of this web conference you will be able to:

  • Identify and negotiate with specific energy drainers in your work environment.
  • Self-assess to determine when you can be a complainer and how to stop it.
  • Get more done with less drama.
  • Implement the #1 way to stop a Whiner.
  • Refocus conversations with those energy draining Complicators, Prima Donnas, Controllers and Toxics. 
  • Use concrete phrases and strategies to turn constant Complainers into productive Contributors.

About Your Guest Presenter: From the courtroom to the boardroom, Linda Swindling, JD, CSP knows firsthand about high-stakes communication and influencing decision makers. Her specialty is helping people communicate powerfully so others will listen.

Linda is an experienced consultant, executive coach and master facilitator. She has a strong executive presence supported by a broad background in communications, workplace issues and personal development. A Certified Speaking Professional and “recovering attorney,” Linda is a past-president of the National Speakers Association/North Texas. She is the author/co-author of more than 20 books and is called "one of the country's top experts on communications" by the Network for Executive Women and "an expert on bargaining" by American Way magazine.

About your Host:  Jill Scott, is the Manager of Member Services at The Academy for Private Duty Home Care.  She is Stephen Tweed's daughter and also the editor of Leading Home Care Report. 

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Note: Your investment to attend this live web conference is $99, and $79 for each additional registrant from the same company.

Registration is FREE to current members of Caregiver Quality Assurance.  Please log-in to the dashboard to register or look for an email from Dianw West with the registration link.

Registration is FREE for Premium and Mastermind Members of the Academy for Private Duty Home Care. Please log-in to your account and go to the Online Learning page for the registration link or contact Jill Scott at jill@leadinghomecare.com for the registration link.