We are changing the Meeting Format due to an unforeseen conflict.  The meeting is still on schedule and we hope to see you there. 

HDI Music City Event at HCA 

Appreciated Workers make great employees. However, a recent survey shows a gap exists between how senior management and employees perceive company recognition efforts. While 56% of senior management surveyed felt their company’s was above average, only 23% of their staff shared that statement.   

Sarah Stealey Reed, Sr Manager from Deloitte service LLP will deliver a presentation that will take a look at why that gap exists and what you can do to understand how to improve those results. 

Register Now! 

Sarah Stealey Reed

Sarah is a Customer Experience and Contact Center Operations executive with over 18 years of global expertise in operations, offshore outsourcing, customer experience, and contact center management. She's an influential strategic leader focused simultaneously on building relationships, developing high-performance teams, and refining processes in order to effectively scale.  Sarah has built contact centers from the ground-up, fiscally managed them to support growth, and acted as a turn-around specialist for struggling metrics and employees. Her expertise is in building the operational baseline, while improving and maintaining an exceptional level of customer satisfaction. She has been instrumental in developing chat, social media, and mobile support strategies and ensuring adoption.

 Industry Recognition: In 2011, Sarah’s contact center – iContact – won the ICMI Small-to-Medium Call Center of the Year. Sarah also continues to serve on the ICMI Conference Advisory Board, and acts as the HDI Music City chapter VP of Programs. Recently she came in at #29 on ICMI’s Top Contact Center Thought Leaders, #62 of Top 100 Most Social Customer Service Pros on Twitter from the Huff Post, and #99 on the #CustomerService100.