This PSTC Class in on the State 911 Department appoved Continuing Dispatch Education class list.
What's the cost?
MCSA Members $75pp
~ ~ ~
Non-Members $200
1st person, includes FY15
membership, each additional attendee, same agency $75.00pp
Lunch is Included!
Where:
The International
159 Ballville Road
Bolton, MA 01740
SEATING IS LIMITED!
It's Your Ship - Leadership Navigating the Waters of Your Communications Center offered by Public Safety Training Consultants (PSTC) has been approved by the State 911 Department and is on the "Approved Training Classes" list for continuing dispatch education credits available at www.mass.gov/e911.
MCSA presents:
It's Your Ship! - Leadership
Navigating the Waters of Your Communications Center
December 3 at
The International in Bolton
0830 am to 4:30 pm
This all new PSTC class focuses on leadership issues for all levels of emergency communications centers. The class helps students learn the key traits of a successful leader and ways to ensure that you can achieve a level of leadership that co-workers will appreciate and respect. The perfect student for this course is a current lead, supervisor, manager, director, trainer, training manager or line level staff member that strives to be a future leader.
Existing “leaders” are strongly encouraged to attend so they can evaluate their best traits and set goal to be more effective. Sadly, many agencies promote or hire Supervisors but never guide or train them to be true leaders. That sets the scene for the replication of bad habits, no supervisory skill sets and a loss of respect from the “troops”.
This class gets your team in the mindset of leadership with tools that can be used immediately.
Topics included in this class are:
- Building a foundation of trust
- Mission and Purpose – affirming the mission
- Demonstrating a commitment to excellence
- Recruiting, training and keeping the best people
- Motivating staff and remediating poor performance
- Lead by Example – what does that really mean?
- Building Alliances – Building Bridges – Building Respect
- Effective communications styles (both written and verbal)
- Empowering individuals and teams
- How to lead by example and gain faithful followers
- Knowing and adapting to your team
- Understanding the generational divide
- Gen X & Y success!
- Measuring success and learning from failure
- Mentorship in the workplace
- Having and communicating key values