January 2015 Chapter Meeting

Bringing Agile to the Service Desk

Ring in the New Year and join us for the HDI Steel City January Chapter Meeting.  Agile methods are sweeping the developer community along with project management.  What can the Service Desk learn about Agile, Lean, and other concepts that software development is using and how can they be applied to increase customer satisfaction, improve team morale, and lead to innovative thinking? 

This month's presenter, Tom Reinsel, has been in the IT industry since 1991, starting inside the help desk and then leading an ITSM consulting company with more than 300 consultants.  In 2009, he co-founded an agile startup training company based on Scrum, a framework for getting work done faster and with team values that promote individuals, working software, customer collaboration, and responding to change.  Join Tom as he brings ITIL and Agile together in a discussion and group exercises that will enhance your team’s productivity.

 Please register by Wednesday, January 21, 2015.

Meeting Agenda