Friday May 8, 2015 from 8:00 AM to 4:00 PM EDT
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LCCC Educational Conference Center 
1333 S Prospect Street
Nanticoke, PA 18634

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Bonnie Lauer 
LCCC Alumni Association 

2015 Dental Health Alumni Day 
May 8, 2015



Dianne Watterson, RDH, MBA


Join us for the 16th annual Dental Health Alumni Day featuring Dianne Watterson, RDH, MBA on May 8, 2015. This course will include two sessions. The morning session will be "Prevention v.s Prosecution- Patient Care Issues in Dentistry" and the afternoon session is "Ten Things you Shoud Never Say to Patients: Communication Tools you Need".

This seminar is intended for all graduates of LCCC's Dental Assisting, EFDA and Dental Hygiene Programs. However, all medical professionals, including dentists and staff members are encouraged to attend.

Prevention vs. Prosecution - Patient Care Issues in Dentistry

The practice of dentistry and dental hygiene involves adhering to strict standards of care. This course examines the best methods for producing desirable results to avoid injury. Clinical standards are reflected in various case histories. Topics include the importance of open communication between clinician and patient; Informed consent and informed refusal and how to handle patient refusal of recommended care.

Ten Things You Should Never Say to Patients:
Communication Tools You Need

Good communication skills are vitally important in patient care issues. Far more than the words we speak, this seminar examines all facets of communication with patients. Communicating one-on-one about patient care issues, barriers to communication, developing a superb chairside manner, reducing disappointments, verbal and non-verbal communication, using effective analogies to assist patient understanding in discussions about dentistry, and tips on improving the clinician's own communication skills will be addressed.

About our Presenter:

What makes Dianne Glasscoe Watterson unique among speakers and consultants is her depth of knowledge and her passion to help dental professionals excel. Her long career in dentistry - both clinical and professional - spans more than three decades.

Dianne has had more than one hundred articles published in a myriad of Dental publications and journals, as well as several chapters for the national dental hygiene periodontal textbook Foundations of Periodontics for the Dental Hygienist. She is well-known for her monthly column in RDH, entitled "Staff Rx," which addresses practice management problems faced by dental health professionals across the country. In addition, she authors a monthly column called "Practice Wisdom" for Dental Economics magazine that is devoted to practice management.

Dianne formerly served on the Board of Directors for The Speaking/Consulting Network and is a member of  ADHA, Maryland State Dental Association, American Academy of Dental Hygiene, American Association of Dental Office Managers (AADOM),and The Christian Medical/Dental Association (CMDA). She also serves on the editorial board for RDH magazine.

Program Agenda and Details

8:00 - 8:45 am - Registration; continental breakfast sponsored by NPDHA
9:00 - noon -      session
Noon - 1 pm -     Buffet lunch, ECC Dining Room
1:00 - 4 pm -      session

Registration fee includes continental breakfast, buffet lunch, course materials and a CEU Certificate  for 6 CEU's will be awarded.  To receive your certificate you must submit your completed Program Evaluation and PDHA Continuing Education Credit forms at the conclusion of the program.

Continuing Education Credits:  Mandatory continuing education is the law in Pennsylvania.  Dentists must obtain 30 hours every two years; registered dental hygienists (RDH) must obtain 20 hours every two years; expanded function dental assistants (EFDA's) must obtain 10 hours every two years; and nationally certified dental assistants (CDA's) must obtain 12 hourse every year.  For this program, six hours of continuing education credits (CEU's) have been applied for from the Pennsylvania Academy of Dental Hygiene Studies. 

For this Program: 

  • A Dental Hygienist may complete no more than 3 of the required 20 hours of CEU relating to communication skills - Section 33.402 (c) PA State Board of Dentistry - Pennsylvania Code.
  • A Certified Dental Assistant is only allowed 3 CEU's for continuing education directly related to dental office management and practice communication services.
  • A Dentist and an EFDA will NOT be awarded credits hours in nonclinical subjects including communication skills -Section 33.402 (b) PA State Board of Dentistry-Pennsylvania Code.

Cancellation Policy: No refunds will be issued to anyone who cancels after May 1st or is a "no show".

Lost / Misplaced Certificates: To receive a copy of a lost or misplaced CEU certificate following the program, you must contact the PDHA State Office. As recommended by the PDHA State Office, replacement certificates will no longer be supplied by the LCCC Alumni Office.

Alumni in the Workplace Photos: If your dental practice employs a large percentage of LCCC graduates we'd like to come to your office and take a photo!  Please contact Bonnie Lauer for more information (570)740-0734 or blauer@luzerne.edu.