MAPA Annual Fall Conference 

October 14, 2015

Westminister Hall * Baltimore, MD 

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MAPA strives to provide economical educational and networking opportunities for members of the parking and transportation industry. This year's presentations focus on customer satisfaction, security design, analyzing data and managing parking garages. New this year for front-line staff: Frontline Training: Customer Service and Conflict Resolution. Click Register Now for detailed rate information on sponsorship and exhibit opportunities. 

Conference Rates

Registration Rates:        Members: $75         Non Members: $100

Frontline Training:         Full Day: $75 (includes meals and exhibits at the conference)

Golf at Diamond Ridge: $95 per golfer (October 13 at 12:00 PM)

Conference Schedule

8:00 AM                                     Registration Open, Vendor Set-up

8:30 AM – 10:00 AM             Networking with the Vendors, Continental Breakfast

10:00 AM- 10:45 AM              Take the Mystery Out of Customer Satisfaction (Mystery Shoppers)

Mystery shopping is a tool used by private and public organizations to measure the quality of customer service, operations, safety, contract compliance, and the overall experience of the everyday customer.  Most of the people think this tool is only used for retail and restaurant businesses, but nowadays it is used by the government sector (municipalities), parking garages, airports, taxis bureaus, colleges, and airlines just to name a few. The use of technology used by Covert Travelers^TM mystery shopping and customer experience programs brings the Parking industry a whole new concept and opportunity to improve their customer service, safety and operations with a real time feedback from front line operations. 

Speakers: Jeff Beck and Cynthia Karnik, Gov Partners 

10:45 AM – 11:30 AM              Unlocking the Treasure Chest of Real-time Space Availability Data!

Parking operators are sitting on a gold mine:  real-time data, when extracted and effectively utilized provides operators with the ability to respond quickly to rapidly changing situations in their parking environment.  In parking, like in air travel or the hotel industry, spaces are a perishable commodity and their use should be optimized.  Real-time occupancy and space availability data is necessary for optimizing use of parking facilities at a point in time and provides the underlying operational data needed for future planning purposes. This presentation will cover the ways that real-time space availability data can solve issues that operators deal with on a daily basis. 

Speaker: Irena Goloschokin, EVP, Strategy & Products, T2 Systems 

11:30 AM – 1:30 PM                  Networking with Vendors and Lunch (vendors leave at 1:30 pm) 

1:30 PM – 2:15 PM                   Case Study: Baltimore’s Project SPACE

Baltimore’s Project SPACE.  Project SPACE creates “more space for all.” It is a new initiative launched by the Parking Authority of Baltimore City and the Mayor’s Commission on Disabilities in July, 2014 that reserved 1-2 on-street metered parking spaces for people with disabilities and removed the incentive to abuse disability hang tags by requiring payment from everyone. 

Speaker: Peter E. Little, Executive Director, Parking Authority of Baltimore City 

2:15 PM - 3:00 PM                    Managing Parking Garages: Diagnose Before You Budget

A presentation on the diagnostic evaluation of garages to understand their maintenance needs. The presenters will start with a discussion of typical garage distress conditions and then focus on multiple actual case studies that exemplify the importance of correct diagnosis of existing conditions before development of a budget or repair plan.  They will share a step-by-step diagnostic approach to determining causes of the existing deterioration in the garages. The presentation will show how successful asset managers can use a process of proactive diagnosis to mitigate risk and avoid financial surprises.

Speakers: Sunil Puri & Rob Field, Walter P. Moore

3:00 PM – 3:15 PM                      Break 

3:15 PM – 4:00 PM                    Security Design and Operational Initiatives to Save Lives

Safety is a major concern in all areas today, but particularly in parking garages and lots where people are walking alone at night or in the early morning hours. Therefore it is of critical importance to incorporate the highest level of security features into every aspect of parking planning and design.  This panel discussion will focus on the various technological, design, and even emotional considerations related to parking garage safety and security. The discussion will highlight the many opportunities for integrating parking garage security including both passive and active design and construction. 

Speakers: Larry Cohen, Lancaster Parking Authority and Todd Helmer, Tim Haahs

 

Frontline Training Schedule

8:00 AM – 9:00 AM                 Registration, Networking with the Vendors, Continental Breakfast 

9:00 AM – 12:00 PM                Frontline Training: Customer Service: Cindy Campbell, IPI

This course provides attendees with basic concepts related to the delivery of Customer Service. Topics include the dimensions of customer service, customer acknowledgment, effective communication methods, and techniques that can be used when interacting with difficult customers. This is an introductory-level course designed for all personnel.

12:00 PM – 1:30 PM                 Networking with Vendors and Lunch

1:30 PM – 4:00 PM                   Frontline Training: Conflict Resolution: Cindy Campbell, IPI

This course provides attendees with concepts related to workplace conflict. Topics include sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of the attendees personal communication style as it relates to conflict.

Register Now!