Post Conference Webinar 12/16 - Preparing Super Users for Their Role - Beyond Expectation Setting - True Competency Development

Speaker: Michele Snead, Abreon

Super User programs are providing many businesses justifiable business value. Optimization, performance, adoption lead to realization of business goals. Ensure an enduring Super User program by driving a competency focused learning program that ensures your organizations success. Topics to be discussed:

Create a Certification Program that ensures Super Users have the essential skills to successfully complete their role.
Build a program that targets competencies focused on:
- PEOPLE Skills
  - Listening Skills
  - Negotiation Skills
  - Change Management 101
- PROCESS Skills
  - Your Role as a Super User
  - Training Skills
  - Instructional Design Primer
- TECHNOLOGY Skills
  - SAP, Ariba, Success Factors
  - Communication Tools
Two target audiences for the program:
- Program Owners / Managers
- Potential or Active Super Users
Program will be competency-based with performance measures to ensure skills are acquired – program will be managed and tracked.

Today super users:

– Provide users with front-line support relevant to their part of the business

Thus, reducing the Support Costs

– Provide the SAP Council with “eyes in the field”

Support cultural monitoring and change management efforts

– Help ensure expertise is shared and retained within the organization

Ensures processes endure / speeds time to competency for new hires

– Assists with training delivery and coaching

Ensures ownership of training, drives out cost, and ensures up to date content

– Provides effective communication to end users around change

– Provides effective communication to IT around changes needed

– Acts as a liaison between IT and the business

Build an enduring program that drives “true” business skills as well as essential Super User skills. Think beyond Super User – drive a competency program that betters your business. During this discussion we will also explore industry tools that can drive a community of practice for your super users.