NEFLIN 2016 Hot Topics Conference:

User Experience (UX) Design (05/20/16)

Opening Keynote:

Don't Wear Sweatpants to Your Job Interview: Aesthetics and Rhetoric Matter

This session isn't actually about job interviews, it is about how to present and act upon the user research you gather.  As librarians we are typically pretty good at the research work, but the implementation of an elegant solution: the design and presentation work is often more challenging.  I'll share some tips and tricks and talk a bit how to prioritize different things so that your user-centered solutions look as good as your user-research does.  Nate Hill, Executive Director of Metropolitan New York Library Council (METRO), began his career in libraries at Brooklyn Public Library’s Stone Avenue Branch. After almost ten years of service he relocated to Silicon Valley to retrain and re-tool as a web designer and developer for the San Jose Public Library. Before joining METRO in June 2015, Nate served as Deputy Director of the Chattanooga Public Library, where he led the 4th Floor project, a 12,000 square foot library loft space featuring a public access makerspace, civic laboratory, and gigabit laboratory. 

Closing Keynote:

Putting Users First: Creating Real Change in Your Library

No doubt, many of us have been inspired to improve the user experience at our home library by this observation from Aaron Schmidt & Amanda Etches: "Every decision we make affects how people experience the library.  Let's make sure we're creating improvements."  How do we know we're creating improvements?  How do changes in the website impact patron experience in the physical library?  What does it mean to approach library services holistically?  Courtney Greene McDonald, head of the discovery and research services department at Indiana University Bloomington Libraries, will share findings and outcomes from a recent user study focused on getting to the bottom of a key question - what are our users' top tasks? - and leave you with food for thought on how you can create or improve your library's user experience, either online or in-person.

Concurrent Sessions:

Select one topic from each session to attend when registering.

Open to all FL Library Staff: Registration Fee $25

This conference has been funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State, Division of Library and Information Services.