Tickets and Pricing:

EARlY BIRD: March 1 - March 31
SMPS Members: $200
Non-Members: $300

LAST CHANCE: April 1 - April 15
SMPS Members: $250
Non-Members: $350


Dena'ina Center 
600 W 7th Avenue
Anchorage, AK 99501

Driving Directions 


Tuesday, April 19, 2016 from 11:30 AM to 5:00 PM AKDT

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Cheryl Jemar 
President, SMPS Alaska Chapter 

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Silver Sponsors:

R&M Consultants

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Continous Client Care  

Philosophies, Tools and Techniques for Better Understanding and Serving Your Clients

Continuous Client Care is more than client maintenance: it is a philosophy that integrates a client care culture firm-wide and merges marketing with your practice core of design and project management. CCC addresses both the big picture — industry trends driving client care programs, understanding customer values, training and sensitizing professional staff — and lots of specific details of client maintenance, client perception and client service tools and programs.

Join SMPS Alaska on Tuesday, April 19 to learn about the client care cycle and how to implement this in your firm. Industry veteran and national speaker Ted Sive, FSMPS will address philosophy and specifics of client care to help marketers, principals and project managers. Ted has spent more than 20 years working with leading A/E/C firms to create strategy and communication and has spoken at numerous national conferences and regional education events for ACEC, AGC, AIA, SMPS and other industry organizations. Sign up today!

With hands-on tools and interaction, you’ll leave with a foundation and tools for better understanding and serving your clients, and instituting a client care culture and process in your firm. Central to the class will be the a twelve-step program, a road-map for understanding the process, auditing your firms activities and directing further work at your firms. 

Client Care Cycle

Learning Objectives

  1. Create Client Service Leaders: Identify fundamental components of client service programs in A/E/C firms. Understand the tie between marketing and projects, and how to educate personnel and enhance the links between the two.
  2. Develop Client Reconnaissance Tools: Evaluate and develop initial ideas for implementing and/or improving client reconnaissance and check-in process within participant firms, as well as identify the skills and resources required for further development.
  3. Develop Client Relationship Techniques: Apply communication skills and marketing tools to working situations and relationships identified by the class. 

Space is limited for this event—register by Friday, April 15!


Ted Sive Ted Sive, FSMPS is a dynamic coach and trainer, an industry veteran and frequently invited to conferences and regional education events for ACEC, AGC, AIA, SMPS, ULI and other industry organizations. He is an author of two chapters in the 15th edition of the AIA Architect’s Handbook of Professional Practice published by Wiley and his white papers on the strategic impacts of IPD (Integrated Project Delivery) and BIM (Building Information Modeling) have been widely quoted. His curriculum makes the core building blocks of successful marketing programs— developing strategy, building client relationships, creating leaders—accessible and practical for A/E/C industry principals, marketers and project managers. Before becoming a consultant, Ted was a Partner and Director of Marketing for Lease Crutcher Lewis, a leading Pacific Northwest general contractor.


Check-in and Registration: 11:30 am  

Session Starts: 12:00 pm  
Lunch Included 

Stretch Break: 1:30 pm

Afternoon Coffee Break: 3:30 pm 
Coffee and snacks provided

Please note the fees above and select appropriately before adding guests. For your convenience, you can pay online by credit card with PayPal. Cancellations must be made by the RSVP date. SMPS charges for "no shows" and late cancellations. Substitutions are welcome.