Contact

Cherie Porter 
TrustPoint Management Group 
cherie@trustpointllc.com 
888-831-0466 ext. 203

When

Every Tuesday for 8 weeks
(June 28, 2016 - August 16, 2016)
2:30 pm – 4:30 pm

Add to my calendar 

Investment

$1795.00 per person

$1295.00 per person
(Register on or before June 21)

Where

TrustPoint Management Training Center 
16775 Addison Road
Suite 500
Addison, TX 75001 

 
Driving Directions 
Sandler Training

Strategic Customer Care

Frontline People Affect Your Bottom Line.

Empower Customer Service Professionals With Business Development Skills.
Join TrustPoint Management Group for our Strategic Customer Care program that outlines common customer service issues, traditional reactions, and some innovative solutions for overcoming communication and business development roadblocks. Polish your rising stars and get your inside people more effective at up-selling, cross-selling and resolving problems.

The Strategic Customer Care Program involves the following Stand Alone Modules:

  • On the Frontlines
  • Developing Professional Communication
  • Boosting Your Comfort Zone
  • Setting Expectations and Control
  • Building Relationships: DISC
  • Client Development
  • Crafting Questions
  • Up-Selling and Cross Selling
  • Telephone & Email Communication
  • Understanding Your Customers (TA)
  • Dealing with Difficult Customers
  • Formula for Success
Sandler’s Strategic Customer Care program is not a ‘quick fix’, short term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment.