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Mary Puhr 
Mid-America Library Alliance 


Johnson County Library - Corinth Branch 
8100 Mission Rd.
Prairie Village, KS 66208

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MALA Educational Affiliate Membership - If you are employed by a library who is a member of MALA or your library is on the Get Connected Courier Delivery Service -- YOU ARE A MEMBER TOO! Contact Mary Puhr at MALA for more information on membership levels or to check your membership status.

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Front Line Triage Tech Support 



Tuesday December 6, 2016 from 9:30 AM to 4:00 PM CST
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Registration closes Sunday, December 4, 2016.



The type of support required of front line library staff has undergone a transformation. This workshop will help front line staff bring their technology skills up to speed to more effectively help patrons with technology questions and trouble-shooting issues. Attendees will learn basic 21st century technology proficiencies and how to apply them to assist patrons. 

We will cover the following topics:

  • Most commonly asked patron questions and how to answer them. 
  • Social media, such as instagram, snapchat, facebook, vine, pinterest, Twitter
  • Google Docs


  • Morning session: We will cover the most commonly asked patron questions
  • Lunch break (one hours) - a list of local restaurants will be in your workshop folder or you can preview it here
  • Afternoon Session: Social media and Google docs


  • Carmen Hannon-Patton - Kansas City KS Public Library
  • Ellie Kohler - Rockhurst University Greenlease Library
  • Sheryl Nance-Durst - Kansas City KS Public Library



  • MALA Member: $45.00
  • Non-Member: $90.00

MALA Workshop Billing/Refund/Credit Policy:

We prefer all workshops to be prepaid or paid at the door.  If you prefer to be billed, please add $5.  Full refunds or credits are available for cancellations made a minimum of seven (7) days prior to the workshop date less a $5 administrative fee. You can transfer to another workshop a minimum of seven (7) days prior to the workshop date with no administrative fee.  Cancellations made less than seven (7) days prior to the workshop date receive no refund or credit and you or your organization will be billed.  No shows are billed to you or your organization.