When
Thursday October 27, 2016 at 8:00 AM PDT-to-
Friday October 28, 2016 at 12:00 PM PDT
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Where
Pullman City Hall325 SE Paradise Street
Second Floor Room 210
Pullman, WA 99106
Driving Directions
Contact
Jacki Masters
AWWA-PNWS Customer Service Committee
Course Instructor
jacki@mtvewater.com
Gayle Renzelman
AWWA-PNWS Customer Service Committee
208.883.7106
grenzelman@ci.moscow.id.us
Customer Service Certificate Program
Course #3
Water Industry Operations and the Vital Importance of Teams
1.0 CEUs WA & ID 0.9 CEUs OR
Cost: $150 AWWA Members $190 Non Members
includes course workbook and lunch on day one.
October 27, 2016 8:00 AM - 4:00 PM
October 28, 2016 8:00 AM- 12:00 PM
There is an increasing need for teamwork and unity in the workplace and this course will provide essential skills needed in the 21st century. You will learn how to develop your skills as a member of a high-performance work team tackling Environmental Quality, Water Treatment, Society, Conservation, Watersheds and Related Issues.
This course is most effective when there is a good mixture of office and field personnel. We also require that there be representatives from at least 3 different organizations. This ensures that all of the participants interact with a diverse group and receive the most benefit from the class.
Courses do not need to be taken in order. Upon completion of the three course series, participants will receive a Customer Service Certificate from AWWA.