Wednesday November 16, 2016 from 5:00 PM to 8:00 PM CST
Add to Calendar 


Historic Greendale Hose Tower 
6600 Schoolway
Greendale, WI 53129

Driving Directions 


Susan Chapman 
National Kitchen and Bath Association - Wisconsin/Upper Michigan Chapter 

November 16, 2016 Chapter Meeting 

  •  5:00-6:00 Registration
  • 6:00 Dinner buffet served
  • 6:30-7:00  NKBA updates
  • 7:00-8:00  2020 Presentation by John Morgan, Q&A    

  "Kitchen Whispering: Successfully Resolving Problem Jobs" 0.1CEU

Presented by John Morgan

A typical day in the kitchen and bath industry is usually fun, rewarding  and fulfilling but there are those moments that many dread. The  moment your phone loudly blares the warning siren of a text message,  email, phone call from a client that is less than satisfied...sometimes downright apoplectic.

Rest assured you are not alone, these moments happen to everyone at some point, but the most successful develop the skills to manage these moments to a successful conclusion. One proven tool is understanding how to best utilize the partnership between manufacturer, dealer, and designer to increase your probability of profitably navigating these situasions. Join us and take an in-depth look at real life field examples, and develop successful job-site and project management tools to use in your own business.

Happy customers equal successful businesses and keep all of us on course for fun, fulfilling and rewarding days in the kitchen and bath industry.

This presentation is brought to us by 20-20, long-time supporter of the NKBA.