PP Long Strapline


Celia Champion 
Painless Practice 

07717 843540


200 per person


Thursday, 23rd March 2017 from 9:30 AM to 4:30 PM

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Driving Directions 

Enhancing the Patient Experience Workshop for Receptionists and Practice Managers

Do you have a practice manager or receptionist/s?

And would you like them to:

Recognise the importance of their role in the context of the patient?

Be pro-active in their role?

Enhance their communication skills?

Have confidence to deal with difficult people?

Deliver excellent customer service?

Be more efficient?

Share good practice ideas with other receptionists/practice managers?

If you answered YES to any of these questions then spending a day with Painless Practice and Julia Dionian, our Customer Services expert, is the right thing to do! You are guaranteed to see a return on your investment when your practice manager or receptionist returns brimming with ideas!

This course is designed for receptionists and practice managers. At the end of the day, your practice manager or receptionist will have a toolkit on hand to support you in the growth and smooth running of your practice by enhancing their communication skills, efficiency and recognising the importance they have in encouraging a returning and referring culture within your practice.

 Being a Receptionist / Practice Manager:

  • Skills and attributes of an effective receptionist / practice manager
  • Identifying the challenges
  • Recognising your skills and attributes

The patient journey:

  • Understanding the entire patient journey
  • Identifying the moments of truth receptionists have control and influence over
  • Mastering the 1st telephone call

Communicating effectively:

  • Aligning behaviour, intention and perception
  • Dealing with difficult people
  • The power of positive language

Implementation for success:

  • Your role in creating a returning and referring culture
  • Best practice top tips
  • Your action plan