A Dialogue on Respect - NEFLIN (04/06/17) 

The time is always right to do what is right.

                                    – Martin Luther King, Jr.

Respect is universal – for all ages, all people, all situations.  It is a quality that at times can be missing.  Dealing with the public can be a challenging, yet rewarding experience.  Every individual providing service to others both within and outside of an organization is accountable for professional behavior.  It is everybody’s right to work in a safe, respectful, harassment and violence-free environment.  At times, situations can occur that are difficult. 

Learning Objectives:  Upon completion of this program, participants will be better able to understand the importance of respect and its impact on team dynamics, morale, and productivity.  They will learn how to distinguish harassing and violent behaviors; practice emotional intelligence; communicate positively; and take action should incidents occur.  They will leave with ways to create a culture of respect in their organization. 

Program Outline: 

• Defining respect
• Discussing its impact on relationships, morale, and productivity
• Distinguishing inappropriate behaviors
• Handling difficult situations
• Understanding emotional intelligence
• Managing anger escalation
• Creating culture of respect
• Using positive communication styles
• Communicating across generations
• Establishing expectations
• Knowing policies and procedures
• Taking corrective actions

Trainer: Claudia Monte, CAM Consulting Group LLC

Claudia Monte is principal and consultant with CAM Consulting Group LLC, a management and HR consulting and training firm, which she founded in 1993 to assist organizations and people achieve success.  She has extensive experience nationally as a speaker, trainer, coach, and consultant for clients in the library, legal, nonprofit, private, and public sectors.  She specializes in coaching individuals to expand their Emotional Intelligence (EI) in the various facets of their personal and professional lives.  Prior to starting her firm, she held management, sales, training, and marketing positions with three major corporations.  She received her degree from Widener University and is an adjunct instructor at Florida SouthWestern State College.

Cost: NEFLIN classes are free of charge for Florida library staff.  Registration is required for all classes and NEFLIN members get priority.