Contact:

Bruce Temkin 
Temkin Group 
workshops@temkingroup.com 
(617)916-2075 

When

Tuesday March 21, 2017 at 8:00 AM 
to
Wednesday March 22, 2017 at 4:00 PM 

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Where

Sonesta Coconut Grove Miami 
2889 McFarlane Road
Miami, FL 33133
 

 
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Engaging Employees In Your CX Journey
Two Day Hands-On Workshop

Registration Fees: $1,895 per attendee

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Don't Miss This Highly Interactive Two-Day Workshop

Engaged employees create engaged customers, yet organizations continue to leave employees much less than fully engaged. To reap the benefits of this connection, companies must put in place efforts to raise employee engagement (EE), taking advantage of what Temkin Group calls this the Employee Engagement Virtuous Cycle:

Get out of your office and immerse yourself in a highly interactive two-day Temkin Group workshop. Learn leading-edge approaches to engaging your employees in your customer experience (CX) journey and get out in real-world venues and apply frameworks that you can use to transform your organization.

Attendees will learn how to:

  • Make the case for EE. Develop a quantitative and qualitative understanding of how EE is connected to both customer experience success and overall improved business performance by examining Temkin Group’s Employee Engagement Virtuous Cycle.
  • Develop toolkit for improving EE. Learn best practices across Temkin Group’s Five I’s of Employee Engagement, including how to build employee listening systems and tap into social media tools.
  • Identify your EE priorities. Gauge the strengths and weaknesses of your organization’s EE efforts using Temkin Group’s Employee Engagement Maturity and Competency Assessment.
  • Drive change. Learn how to drive change across your organization with Temkin Group’s five practices of Employee-Engaging Transformation.

Download draft agenda (.pdf)

Who should attend?

This workshop is ideal for executives as well as individual contributors who are responsible for raising employee engagement to support the organization’s customer experience strategy. Both CX and HR professionals will benefit from a more practical, disciplined approach to use within their organization.

Why should you attend?

  • Understanding of employee engagement best practices
  • Accessing Temkin Group tools and methodologies
  • Networking with, and learning from, other like-minded professionals
  • Enjoying a fun time in Miami
  
Pictures from previous workshop

Registration fees: $1,895 per attendee

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Register soon -- space is limited!

Cancellation Policy

We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:

  • Cancellations four or more weeks before the start of the workshop will receive a full refund minus a $150 handling fee.
  • Cancellations between four and three weeks before the start of the workshop will receive a 50% refund.
  • Cancellations between three and two weeks before the start of the workshop will receive a 25% refund.
  • There are no refunds for cancellations less than two weeks before the start of the workshop.
  • Attendees can designate another person from their organization to attend in their place at any time.
  • All notifications should be sent to workshops@temkingroup.com.

Invoicing Versus Credit Card Payment

If you would like to pay via check or have Temkin Group invoice your company, then download and complete this form and either fax it to (617) 663-6124 or email it to workshops@temkingroup.com.

Hotel Reservations

We've blocked a small number of rooms at the Sonesta Coconut Grove Miami. Use this link to book online. You can also call the hotel directly at 1-800-Sonesta and mention our group code "0320TEMKIN."

Here's how Sonesta Coconut Grove Miamis described on its website:

Bask in the deep blue waters of Biscayne Bay and settle in for the ultimate in relaxation. Just minutes away from bustling Miami beach hotels, our secluded getaway surrounded by panoramic water views is an ideal destination when it comes to luxurious nearby Miami hotels.

About Temkin Group

Temkin Group iis a leading customer experience (CX) research and consulting firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners.Our firm combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, we help companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness.