Social Media Basics: Using Customer Engagement

Would you like to use customer engagement to double customer visits? Learn tips, tricks, and best practices to getting new customers in your doors and to keep them coming back.

This workshop uses real-life examples, data-backed concepts, and thought-provoking exercises. The presenter will lead participants in this workshop to discover the power they have at their fingertips already and will have them walking away with a game-plan to directly impact their bottom line.

Agenda topics include:
-The current state of your customer's behavior and engagement
-Personalizing the customer's experience
-Developing engaging posts
-Optimizing for mobile...and much more!

Speaker Bio: Kristin Booth leads Main Street Hub's local business outreach from Austin, TX. As Regional Development Representative she hosts educational workshops, both live and online, to help small businesses get more word-of-mouth and referrals on sites like Facebook, Twitter, Yelp, & Foursquare. Through her position, she has had the opportunity to train thousands of companies and business owners.

Kristin brings a colorful background in event management, education, and leadership to her position. She began her career working as a regional manager for a national clothing retailer and was part of the travel team to launch new store locations in expanding markets. In addition, she worked for a private college developing events and educational programs that encouraged community involvement and brand awareness. Throughout her career, Kristin has been a thought-leader and has brought measurable success to the teams and companies she has worked with.