Thursday February 23, 2017 from 8:30 AM to 3:00 PM MST
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Edmonton Clinic Health Academy (room 2-140)
11405 87 Avenue NW
Edmonton, AB T6G 1C9

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Rockyview General Hospital (room 10331) 7007 14 St SW Calgary, AB T2V 1P9

Or attend via videoconference

*Please note: Any non-members who register on the VC Scheduler to attend in room 10331 at RGH must also provide payment on the payment system.


Emily Dymchuk, Program Coordinator
Institute for Continuing Care Education and Research

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Responsive Behaviours 2017 - Communication Tools to Enhance Care 

On behalf of the Institute for Continuing Care Education and Research, please join us as we explore various approaches to communicating with individuals with responsive behaviours and other communication barriers.

Communication, both verbal and non-verbal, is critical when caring for people with dementia and other complex conditions. Communication is where the clinical aspects and the supportive aspects of everyday lives meet. ICCER wants to help support person and family-centred care by encouraging a mindful approach to communication. Our speakers for the day include Mark Marcynuk and Dr. Jeff Small.

Mark Marcynuk, BSc Physical Therapy; Erickson Certified Professional Coach; International Coaching Federation Professional Certified Coach; Conversational Intelligence Core Skills Coach

Coach Mark is the President and Owner of Dynamite Coaching. Over the past 9 years he has been working with organizations, teams, entrepreneurs and professionals both 1-on-1 and in groups to develop effective Communication Strategies and Change Initiatives for themselves and their companies. Mark empowers learners to create a shift towards achieving deeper connections and more positive outcomes within their communication scenarios.

Previous to this, Mark was a Physical Therapist and practiced direct patient care for over 18 years in hospital, long-term care, home care and in private clinic. His practice had a strong focus on using communications as the bridge to foster greater "person-centred care" including patients with disabilities and dementia. It was within his Physio practice where he began to understand and witness that through the use of coaching he could truly partner with his patients and their caregivers to provide the highest quality service. 

Dr. Jeff Small is an Associate Professor in the School of Audiology and Speech Sciences at the University of British Columbia. He is also a Researcher in the Centre for Research on Personhood in Dementia (at UBC), an interdisciplinary team of practice-based and applied researchers who are committed to improving understanding and support for people living with dementia, their families and communities. 

Dr. Small's research investigates how persons with dementia and their care partners may benefit from using memory and communication strategies in their everyday interactions. He and his collaborators have created and implemented communication enhancement training programs for caregivers to understand and apply evidence-based communication principles and strategies when supporting persons who experience cognitive, language, and/or behavioural challenges. 

Participants will take away at least 2-3 easily implementable ideas for improving their communication with residents/family members. They will be able to share their new knowledge with colleagues, coworkers, and family caregivers to help them improve communication skills.

Who should attend? All members of care/support teams, including: Administrators, Managers, Best Practice Leads, Health Care Aides, Community Service Workers, family caregivers, and students.

The host sites for this symposium are Edmonton Clinic Health Academy, room 2-140, and the Rockyview General Hospital in Calgary, room 10331.

Registration is free for staff, faculty, and students of ICCER member organizations*. A $50 registration fee is required for non-ICCER members to attend at the host sites. Refreshments in the morning and lunch will be served to those attending in-person at ECHA and RGH. Please check the list of ICCER member organizations at the bottom of the page before registering as a member or non-member!

You can also attend this session via videoconference. There is no charge to attend via videoconference at sites other than the host sites. We encourage those who are attending via videoconference at remote sites to book sites with multiple seats as the session will encourage participation and interaction with others! Due to the participatory nature of this session, there are no audio lines available.

Please note: Any non-members who register on the VC Scheduler to attend in room 10331 at RGH must also provide payment on the payment system


Please arrive at 8:30 AM to take your seat!

8:30 - 8:45 AM - Registration and set-up of remote sites

8:45 - 9:00 AM - Welcome & introductions

9:00 AM - 12:00 PM - Speaker presentations (with coffee break)

12:00 - 12:45 PM - Lunch

12:45 - 2:45 PM - Speaker presentations (with break)

2:45 - 3:00 PM - Wrap-up


Registration is now closed for this event!

In-person registration cancellations must be received no later than 3 business days before the event. If you can no longer attend, please cancel your registration or contact Emily Dymchuk. Cancellations prior to 3 business days will result in a refund of amount paid, less 10% administrative fee. Cancellations received 3 or less working days prior to the event are subject to a fee equivalent to 50% of the registration fee. There is a "no show, no refund" policy in effect. We do accept replacements to attend in the registrants place. For further information on the refund policy, click here.


*ICCER member organizations: Ashbourne, Bethany Care Society, Bow Valley College, CapitalCare, Carewest, Excel Society, Extendicare, Keyano College, Lifestyle Options, NorQuest College, Shepherd's Care Foundation, Sherwood Care, St. Michael's Health Group, University of Alberta, Wing Kei Nursing Home