Documents are scanned at one of our 12 scanning stations. Each client has a personalized scanning profile that is specific to their needs. Once documents are scanned and we have achieved the highest scan quality, documents are stored on sight, in client specific boxes, in order of date and batch number for easy reference. Documents are then held on sight until the designated destruction date is reached before they can go through document destruction.
After a claim has been processed, occasionally you may need to reach out the provider and explain why a claim has been rejected. We can also help assist with this! We have the ability to send out rejection letters to clients on your behalf to notify them why a claim has been rejected and what needs to be done before the claim can be resubmitted. These letters are personalized with your letterhead and verbiage, and includes a copy of the claim for reference.
Register below for an indepth look into the Mailroom Services we offer. Learn more about how we can accommodate your needs and help you to process your claims more efficiently.