Tuesday, September 19, 2017 from 9:30 AM to 3:00 PM EDT
Add to Calendar 


Franklin Country Club 
672 East Central Street
Franklin, MA 02038

Driving Directions 


NECCF Board Member 

NECCF Fall Forum 2017

Exclusively Sponsored by Adapt


The NorthEast Contact Center Forum presents the Fall Forum on September 19,  2017. The event will be hosted at the Franklin Country Club located in Franklin, MA. As always, we will have robust learning sessions, plenty of networking time, continental breakfast, fabulous buffet lunch, raffle prizes and giveaways galore.

Event Agenda:

9:30 am Registration & Continental Breakfast

10:00 am Welcoming Remarks & Interactive Networking Activity 

10:30 am Insights & Perspectives from Industry Peers... A Q&A Learning Experience

11:15 am RoundTable Discussions

12:00 pm Buffet Luncheon 

1:00 pm : Six Top Challenges of Creating an Omnichannel Contact Center and How to Beat Them, Presented by Tim Passios, SVP Marketing and Sales, Adapt

2:00 pm Leadership Lessons Inspired By a 6 Year Old Presented by Joseph McGee, Manager,  Konica Minolta & President, CT HDI Chapter

3:00 pm Closing Remarks, Survey Collection & Raffle Prizes Distributed 

 3:15 pm Event Concludes