Where
3 locations (Synopsys and Ellie Mae)
Live meeting – Mountain View
Synopsys Inc
690 E. Middlefield Road, Bldg B
Mountain View, CA 94043
Simulcast Web Meeting - San Francisco
Synopsys Inc, Coverity Office
185 Berry St.,Suite 6500
San Francisco CA 94107
Simulcast Web Meeting - East Bay
Ellie Mae
4420 Rosewood Drive, Suite 500
Pleasanton, CA 94588
Parking and Directions
Mountain View - Parking in any available spot
https://goo.gl/maps/U3g6k4et6NU2
San Francisco - China Basin LCC Parking
https://goo.gl/maps/4xcjc28YAbr
East Bay
Directions and Parking: Ample parking - Drive to the address and sign in with the reception desk just inside the front door.
Contact
Cathy Miller, VP Communications
San Francisco Bay Area HDI
ctmiller@linkedin.com
The Future of Artificial Intelligence in IT: Using Machine Learning to Drive Automation for Process Improvement
The future of customer support is AI-driven automation. Soon, we’ll interact conversationally with bots that know who we are and how to fix our problem right the first time. Soon, the capabilities of virtual agents will far exceed those of today’s best humans. We’ll receive support that is more reliable than friends, more accurate than social media, and less frustrating than waiting on hold.
In this session, we’ll discuss how artificial intelligence is impacting IT. We’ll cover research trends, technical challenges, and the cultural implications of AI-driven automation. We’ll also discuss how AI and natural language processing (NLP) can be used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction.
You'll leave better informed, less frightened, and armed with actionable advice to help you spearhead your team's vision for the future of IT.
About our Speaker
Dan Turchin is the Co-founder and Chief Product Officer of Neva, the leading provider of machine learning and natural language processing solutions for IT support.
Prior to Neva, Dan was Vice President of Product at DevOps leader BigPanda, Chief Product Officer at security analytics company AccelOps (now Fortinet), and a Senior Director of Product Strategy at ServiceNow.
In 2000, Dan co-founded mobile enterprise machine learning company Aeroprise and served as CEO until it was acquired in 2010 by BMC Software. He was also a founding board member at Rhomobile prior to its acquisition by Motorola.
Dan is passionate about building great teams that build great products that solve hard problems that change lives. He's a big fan of Orwell, Dr. Seuss, youth soccer, adventure sports, and Tynker. Dan has BS and BA degrees from Stanford University. Follow Dan on Twitter: @dturchin
Special thanks to Synopsys and Ellie Mae, for hosting our locations for this meeting.
Special thanks to our March Meeting Sponsor Insight
