When
This is an archived event being offered until October 2017
Where
This is an online event.
Presenter:
Cindy Heilman, CEO
Higher Standards, LLC
Cindy is the CEO of her own company, Higher Standards, LLC, creator of Kind Dining® Training, Author of Hospitality for Boomers and is exceptionally impassioned about the difference we can make within our senior living community, as well as the eldercare marketplace.
She has spent 15 years in the restaurant industry and 15 years in Healthcare and seen the best and worst in dining experiences.
Her goal and intention is to light a fire within the leaders of this sector and make each community the best it can possibly be.
Dining is just the start.
Archived WEBINAR Mealtime: You’re Organization’s Most Effective 60 minutes 2 session format
The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit with an approval start date of 10/4/2016 and an expiration date of 10/3/2017.
What you will learn from this webinar:
So much can go wrong in the dining experience. This negativity 
can rapidly infect the entire business – draining morale, increasing costs, and limiting profitability. An outstanding food experience, on the other hand, has the potential to reap just desserts for an entire organization. In order for that to occur, certain fundamentals principles need to be cultivated and take root within an organization’s culture. Join this workshop to identify blind spots and increase the potential to improve results rapidly, and walk away with critical strategies to raise service quality and make mealtime both a memorable and a profitable experience.
Three Learning Outcomes
1. Explore the centrality of dining to organizational success: 6 Truths You Can’t Ignore
2. Identify 3 hospitality secrets Boomer’s demand and when implemented; they’ll recommend their
friends move in
3. Teach 5 low-cost changes to implement immediately to raise service quality
