Contact:

Bruce Temkin 
Temkin Group 
workshops@temkingroup.com 
(617)916-2075 

When

Tuesday, December 5, 2017 at 8:00 AM 
to
Wednesday, December 6, 2017 at 4:30 PM 

Add to Calendar 

Where

San Diego Gaslamp Hilton 
401 K St
San Diego, CA 92101
 

 
Driving Directions 

Driving Customer Experience Transformation
Two Day Hands-On Workshop

Registration Fees: $1,895 per attendee

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Get out of your office and immerse yourself in a highly interactive two days in beautiful Sn Diego. Learn leading-edge approaches to customer experience (CX) management by experiencing real-world venues and applying frameworks that you can use to transform your organization.

This workshop is ideal for executives as well as individual contributors who are responsible for improving CX and are looking for a more practical, disciplined approach to use within their organization.

  • Building customer-centricity. Learn key principles of CX and understand the organizational competencies for sustaining great performance.
  • Small group experiential exercise. Small groups will be given goals to achieve at nearby retail locations. They will develop a stronger appreciation for CX competencies by applying a framework for evaluating those experiences. Groups will present their findings.
  • Reinforcing great experiences. Interactive discussion on how to apply what the group learned to build and sustain great CX in different environments.
  • Sharing with your colleagues. To help attendees share key concepts that they learn with other members of their organization, we will hold a dedicated webinar for workshop attendees and their colleagues. 

Who should attend?

This workshop is ideal for executives as well as individual contributors who are responsible for improving customer experience and are looking for a more practical, disciplined approach to use within their organization.

Why should you attend?

  • Learn how to apply customer experience best practices
  • Gain access to Temkin Group tools and methodologies
  • Network with other customer experience professionals
  • Earn a Temkin Group certificate of CX Mastery
  • Enjoy San Diego in the Winterl

What will you learn? 

  • Become a CX change agent. Understand the key principles for driving customer experience improvements across organization.
  • Identify your organization’s CX strengths & weaknesses. Gauge your CX maturity using Temkin Group’s CX Competency & Maturity Model.
  • Evaluate experiences from the customer’s perspective. Systematically evaluate experiences using Temkin Group’s SLICE-B methodology.
  • Improve and design experiences. Learn how to apply concepts like Temkin Group’s People-Centered Experience Design and develop feedback, metrics and measurements that reinforce CX goals and objectives.
  • Prepare for CCXP certification. Learn a lot of the topics covered in the Certified Customer Experience Professional (CCXP) exam.
Download a draft of the agenda (.pdf)

Fees: $1,895

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Register soon -- space is limited!

Cancellation Policy

We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:

  • Cancellations four or more weeks before the start of the workshop will receive a full refund minus a $150 handling fee.
  • Cancellations between four and three weeks before the start of the workshop will receive a 50% refund.
  • Cancellations between three and two weeks before the start of the workshop will receive a 25% refund.
  • There are no refunds for cancellations less than two weeks before the start of the workshop
  • Attendees can designate another person from their organization to attend in their place at any time.
  • All notifications should be sent to workshops@temkingroup.com

Invoicing Versus Credit Card Payment

You can sign up on this site by using a credit card for payment. If you would like to pay via check or have Temkin Group invoice your company, then download and complete this form and either fax it to (617) 663-6124 or email it to workshops@temkingroup.com.

Hotel Reservations

We've blocked a limited number of rooms at the Hilton San Diego Gaslamp Quarter.Contact the hotel directly at (619) 231-4040 and mention Temkin Group to reserve a room.

Here's how the hotel is described on its website:

Set in San Diego's Gaslamp Quarter, our hotel is surrounded by picture-perfect weather and scenic views of the San Diego bay with nearby popular attractions, shopping, theaters, galleries and more than 100 restauarants and bars. Located in the midst of downtown San Diego, our hotel provides the ideal urban loft getaway with an abundance of amenities and services to make you feel at home, whether you're here for business or fun California adventure.

 

About Temkin Group

Temkin Group is a leading customer experience (CX) research, consulting, and training firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners. Our team combines CX thought leadership with a deep understanding of the dynamics of organizations to accelerate results. Rather than layering on cosmetic changes, we help companies embed practices within their culture and operating processes.