SCORE Houston Logo   KBC Logo

PRESENT

Building Your Business Through
a Gold Medal Customer Service 

When

Wednesday June 14, 2017 
10:30 AM to 12:30 PM
Registration @ 10:00 AM
Add to Calendar 

Where

Kingdom Builders Center
6011 W Orem
Houston, TX 77085

 
Driving Directions 

Contact

Lalitha Raman
713-487-6565
lraman611@yahoo.com 
Sponsor
  
The best-kept secret among Houston's premiere venues is no longer a secret!  Offering the "Platinum Experience", the KBC is an extraordinary location for corporate functions, banquets, concerts, weddings, birthday parties, and more. Whether hosting a small conference in one of our boardrooms, a seminar in one of our classrooms, or an elegant gala in one of our ballrooms...The Kingdom Builders' Center is the event space in Houston where "the premier venue and stellar service meet."

The KBC-Plus

More than just a meeting facility and events center, The KBC is also home to several community enterprises who partner with The KBC in providing services. They include:

  • The Empowerment Community Development Federal Credit Union
  • M.D. Anderson Cancer Center
  • Neighborhood Centers, Inc. Headstart Program
  • OfficeWorks Graphic Design & Copying
  • The Pointe Bookstore
  • Victory Prep Academy

 

 

 

SCORE presents this 2 parts workshop intended for start-up businesses and small business owners. 

Part 1 – Growing Your Sales ...  Adam Goldman
Sales revenue brings life to your business therefore growing your sales is critical especially to a start-up business. This workshop will let you identify the various factors that will help boost and sustain your sales. We will cover:  

  • Product/Service distribution channels
  • Choosing the right sales approach and model
  • Developing the sales and customer service model
  • Picking the right people for your sales team
  • Compensating and motivating your sales team
  • Sales measurement and benchmarking
  • Choosing CRM tools

Part 2 – Building Your Business through Gold Medal Customer Service ...  Bill Klingberg
Are you aware that 6 in 10 small business owners say that strong customer relations is the driving force in small business growth? This workshop will help small business owners understand the importance of customers for the long term business growth. Participants will be able to:

  • Explore what makes an Ideal Customer Experience
  • Learn current Customer Service Best Practices
  • Explore a simple, yet powerful, means to determine the quality of service your business provides
  • Develop a 5-step plan to improve Customer Service

At the end of the workshop, participants will have the opportunity to meet SCORE certified mentors and network with other small business owners.

Register Now!
Fee: $25 ($30 at site) 
includes refreshments 

FREE for the first 10 Veterans who register after June 7, thanks to a grant by
Capital One Bank (code: VETS)

Presenters 

                                   Adam Goldman
Adam’s varied experience in business, startups and franchising has given him the expertise to help entrepreneurs. Over his 20 year career, Adam has founded three successful companies on two continents. Adam loves starting businesses because of the excitement, flexibility, and upside that they bring.  Mr. Goldman’s professional credentials include a Master of Business Administration (M.B.A.) degree with a concentration in entrepreneurship from the University of California Berkeley.

                                     Bill Klingberg
Bill specializes in wholesale operations, sales or sales management questions, marketing, licenses to obtain, writing a business plan and applying for a loan. Bill can help with cash flow projections as well as inventory management. He has experience with sales and production forecasting, pricing and gross margin analysis.