Social Media & Customer Service: Tips for your local business

As social media continues to grow and customer review sites attract more visitors, your online presence plays an even larger role in how customers are discovering local businesses. Monitoring your business on these networks is a must, but it’s also becoming increasingly important to regularly produce high quality content in order to be found online. By understanding the customer journey, you can improve customer acquisition, increase revenue and drive customer satisfaction for your local business. Join Main Street Hub's Emma Vaughn for this educational seminar where you'll learn:

Emma Vaughn is the Regional Development Representative for the west coast for Main Street Hub. Emma travels the west coast holding free seminars and workshops to educate local business owners on online marketing best practices. She is passionate about helping local businesses succeed through gaining new customers and retaining customers, and is an expert in empowering small businesses' offline and online marketing strategies. Her parents used to own a cafe in Fremont, IN where her reverence for small businesses began. Prior to Main Street Hub, Emma earned her Master's degree in Psychological Research and has worked for a dozen small businesses. 

If you would like to connect with Emma, please email her at emma.vaughn@mainstreethub.com