Tuesday, September 26, 2017 at 8:00 AM EDT
Wednesday, September 27, 2017 at 5:00 PM EDT

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Residence Inn  
71 Rathe Road
Colchester, VT 05446

Driving Directions 


Nichole Drew 
Telephone Association of New England 

Hands-On WiFi (WLAN) Operations



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Course Description:

Knowing the fundamentals of Wireless LAN Operations is vital to anyone who is in the networking field today, whether it be Service Provider level or Enterprise level, especially considering the need to wireless access technologies. This insightful and revealing course has been designed to focus on the operational aspects of implementing and maintaining a WLAN deployment, netoworking design, and performance measurement.

The course is a combination of knowledge training, systems analysis, with hands-on exercises using a variety of tools in a swift, comprehensive, and understandable way.  

  • "Where is the best place to deploy the Access Point?"
  • "What must I know about WLAN deployment options that will affect the network operation?"
  • "What tools exist to help me analyze and design the best WLAN implementation?"
  • "How do I properly configure WLAN equipment to improve customer satisfaction?"

Detailed Agenda

Course Objectives:

The objectives of the course are to develop a "hands-on" skill set targeted at Wireless technology and IP Routing in the following key areas:

  • WLAN Site Survey procedures and tools
  • 802.11 a/b/g/n/ac operation
  • IP Addressing and Subnetting in a deployed WLAN
  • Delivering Wireless Quality of Service with IP
  • Be able to design/redesign WLAN Operation to mitigate performance issues
  • Attain a fundamental understanding of WLAN Operations and improve customer service

These objectives are met by covering the necessary technical bases in a straight forward manner, by keeping the context of the objectives - connecting the dots. Utilizing a short, subject specific architecture with exercises to drive home key points and Hand-On experience that reveal these points builds skills and knowledge based on Bloom's Taxonomy. The presentation is always industry current and up-to-date using a technology specialist.


The target audience for this course is anyone in Field Operations, Customer Support, Engineering, Dev. Test, Technical Marketing, or even Sales Engineering that requires a solid and complete understanding of WLAN operations with a frame of reference as the Wireless or Wired Service Provider.

Ideal candidates are:

  • Operations individuals that will provide WLAN's, configuration and support services
  • Customer Support individuals that must know WLAN's that must undertand problems and provide solutions
  • Network Design Engineers that need to understand WLAN services and applications
  • Network Management individuals that are providing element and network management tools
  • Technical sales individuals that must be able to correlate features with functionality
  • Technical marketing individuals that want more than just a basic understanding of WLAN's

Course Prerequisites:

This course appeals to anyone needing the skills and knowledge of WLAN's. The ideal student will have some experience in Wireless networking and operations, however no prior knowledge is necessary.

All students must attend with a lap-top computer in order to execute the Lab Exercises. If the course is held at a classroom where computers are available, the lap-top computer will not be required.

Course Materials:

Students will be provided with a Course Student Guide.

Related Content:

This course should be preceded with either the Hands ON TCP/IP Fundamentals or one of the IP Routing/Addressing 101 courses.

For deeper detailed 802.11 operation and theory, we offer the WiFi101 Fundamentals and WiFi201 Advanced courses.

Course Outline:

  • Section 1: Establishing the Groundwork
  • Section 2: Radio Frequency Review
  • Section 3: 802.11 MAC Layer Review
  • Section 4: WLAN Site Survey
  • Section 5: IP Network Configuration Options
  • Section 6: QoS on the WLAN
  • Section 7: TR-069
  • Section 8: WLAN Troubleshooting

Detailed Agenda

Hotel Details:

To book your room at the Residence Inn, please call the hotel directly at 802-655-3100. To receive the special rate, be sure to mention "TANE" or "Telephone Association of New England". If necessary, use code "TNEC". Hotel rooms are $155 plus taxes (reg. rate is $189). Parking is free of charge. Please be advised that is it leaf peeping season and due to this, the room block is only available till August 25, 2017! Be sure to book your room before they are absorbed by "Peepers".


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Please be advised there will be no refunds for cancellations after September 11, 2017