Thursday, July 20, 2017 from 8:00 AM to 12:00 Noon

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Rowan College at Gloucester County            Workforce & Professional                          Development Institute                                 1492 Tanyard Road                   Sewell, NJ  08080

Driving Directions 


John P. Campbell 
Executive Director
(856) 845-4056
(609) 280-8066 (Cell)





This Seminar is sponsored by:

Servpro of





What Customers Really Want!


What is “Extraordinary service” ….this IS what customers really want!

Extraordinary service is out-of-this-world helpfulness, usefulness, value, teamwork and friendliness. Going beyond is what should be expected!

Did you know that 89% of customers will go elsewhere if they are unhappy AND will NOT tell you why? If 80% of your business is not repeat or referral then join us for the next Greater Woodbury Chamber of Commerce workshop,


Merle is back!

Merle Margolese is the owner of Merle Margolese Presents…, a firm that specializes in customized business training. This includes but is not limited to individual business coaching, seminars, work shops, team building exercises, motivational speaking, key note speaking at corporate events and team motivation. Merle also has multiple CEU classes approved in the state of New Jersey for electrical contractors, fire and burglar alarm installers, locksmiths and public adjusters.  Merle has been featured in such publications as The Voice and Insight Magazine. Her first training DVD, A Time Management and Goal Setting Workshop, is now available with additional training DVD’s to soon follow.


What Customers Really Want

  • Why customers should choose you instead of your competition
  • Do you know what your customers really think of you and your business?
  • Do you know WHERE your new customers are coming from?
  • Do you know WHERE your previous customers went?
  • Is your competition your best advertisement?
  • Are your customers your BEST sales force?
  • Customer Service Standards
  • Handling Angry Customers