Paula Lyden 


Friday, September 8, 2017 at 2:00 PM MDT
Saturday, September 9, 2017 at 4:00 PM MDT

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Sheraton Albuquerque Uptown
2600 Louisiana Blvd NE
Albuquerque, NM 87110

Call: 505-881-0000 and mention the Credit Union Association of New Mexico Group Code CI27AA  to make your reservation.

$119 a night Single/Double Occupancy
for the first 40 rooms.  Room Reservation Deadline: August 11, 2017.


Driving Directions 

Friday, September 8th, 2017

1:30-2 pm

2-4pm Session I

  • Duties and Responsibilities of Credit Union Officials
    • Understanding your basic roles and responsibilities as an Official at your credit union is very important.  You play such an essential and vital role in the success of your credit union.  This opening session will include a brief recap of your members’ expectations of you as their representatives, your role in your credit union, and how you can fulfil your duties to ensure the greatest potential for your organization. 
  • What all Officials need to know about Financial Statements
    • Do you think it is important that a credit union Official understands the financial position of their organization?  Of course you do, and so does NCUA.  NCUA dictated that Board of Directors, regardless of background, are required to understand the financial condition of their credit union. This regulation is especially important for new Directors as you only have six months from the date of the election to become financially literate.  If you are not a Director, you may not currently be required to obtain financially literacy, yet, as a Supervisory Committee Member, your role at the credit union is to safeguard your members’ assets and oversee the annual audit.  Seems to me, you might want to know what those crazy auditors are talking about. This session will allow you to learn hands on how to read financial statements, understand important key line items, how and why they change, and give you the confidence to question if something seems fishy.  

Saturday, September 9th, 2017

8-9:00 am
Registration and Continential Breakfast 

9:00 - 12:00pm - Session II

  • Key Ratios: Monitor Performance, Setting Goals, Identify Red Flags
    • Credit unions use ratios to analyze past performance, determine trends to predict the future, and compare themselves among others in the industry.  As Officials, you are the decision makers of your credit union. All too often, Officials are asked to make decisions about the credit union’s future that would require most to look into a crystal ball.  However, concise understanding of how to utilize some key ratios, what they really mean, and how to respond to these numbers, could make those predictions a little easier. It also will help you systematically monitor and manage the critical financial areas of capital, asset quality, and earnings in your credit union.
  • Audits: Everything you need to know  
    • One of the most important roles as a credit union Official is the oversight of audits/assessments conducted by and for your credit union.  This particular task for Officials and Executives has become more and more incumbent as credit unions continue to be inundated with different audit requirements that must be satisfied.  Officials and Executive staff have to balance the task of ensuring all audit requirements are met as well as ensure the cost of these audits have a low impact on their bottom line.   This may already seem like a lot to rest on your shoulders; however, there are even more decisions that must go into the audit process such as knowing exactly what you are and are not getting when you sign that dotted line.  This session will help you navigate the crazy web of audits.  Come learn what audits are required, when they are required, and how to ensure you are getting the best bang for your buck!
  • NCUA Hot Topics
    • Knowledge is power.  Everyone wants to know what their Examiner will be focusing on when their Exam takes place.  Luckily, NCUA has been pretty transparent about their focus areas and what credit unions can expect.  This session will explore what NCUA has deemed as their 2017-2018 Hot Topic focus areas, how to prepare yourself and your credit union for their Exams, and how to meet and exceed your Examiner’s expectations. 
  • Breaking the Fraud Triangle
    • The Fraud Triangle is used to explain the three basic elements that must exist in your organization in order for internal fraud to exist.  These three elements include: Opportunity, Motivation, and Rationalization.  When one of these key elements is hindered or eliminated from the equation, a majority of internal fraud is prevented.  Dive into the mechanics of these three elements to understand why they create the ideal internal fraud situation.  Also explore what you can do as an Official at your credit union to minimize possible internal fraud in your own credit union. 

12 - 1:00 pm
Lunch on your own

1:00 - 4:00 pm Session III

  • Effective Internal Controls: Loan Reviews and Bank Reconciliations
    • Officials play a huge role in the safety and soundness of their organization.  Board of Directors develop policies and procedures to ensure there are proper internal controls in place to ensure the credit union runs smoothly, and obstacles are in place to deter/hinder fraud and errors. The Supervisory Committees are the watchdogs of their credit unions.  They test and monitor these policies and procedures to ensure they are being handled appropriately by staff.  But what happens if there is no oversight…or no one to ensure that these obstacles or procedures are being followed?  NCUA has recently deemed creation and testing of Internal Controls as one of their 2017-2018 Hot Topic items and Officials are at the forefront.  This session will help you ensure your internal control policies and procedures are adequate and you have the basic understanding to know what to look for when you are testing these controls. 
  • Official Succession Planning & Development
    • Credit unions spend a lot of time developing and discussing their plan if ever they have to replace their CEO; however, many credit unions do not have a Board Succession Plan.  It is time to ask ourselves why this is.  Officials of a credit union are an essential component of a credit union’s ongoing success.  Ensuring that you have the right candidates in mind when a change in your Board or Supervisory Committee occurs is vital to any credit union.  Ensuring you have a proper Board/Supervisory Committee Succession Plan will better prepare you for, not if but, when your credit union experiences changes in your Officials.
  • Changing our lending mindset:  Grow loans and income
    • Every credit union wants to grow their loans and increase that bottom line, but let’s face it, it is getting more and more difficult to do.  Interest rates are historically low, competition is historically high, and members just don’t seem to have the loyalty they once did.  Mobile apps and internet lenders have bred a new type of consumer that has different expectations than the members we were used to when interest income was falling from the skies and profit margins had double digits.  But all is not lost, we just have to change our strategies.  This session is all about how to play to our strengths, set ourselves apart, as well as learn how to win the lending game when it comes to ADD consumers. 
  • Credit Unions in 2025:  A Glimpse into the Future
    • Research from the Filene Research Institute, “Trending: Credit Union in 2025,” paints the picture of a financial landscape that bears little resemblance to the system of today.  Technology disruptions, increased regulations, changing consumer behaviors, and asset growth will all contribute to the reshaping of the global financial ecosystem.  In this closing session, come time travel with me for a glimpse into the future and see what 2025 has in store for credit unions.

Pamela Blevins, Remote Financial Services Manager, Financial Technology Resources & Credit Union Resources

 Pamela has over 11 years of experience in the credit union industry and holds a degree in Accounting.  She is currently the manager of the Special Services/Shared Financial Services division of Credit Union Resources based in Plano, TX.  Specialties include bank and account reconciliation assistance, call report preparation/assistance, loan reviews, back-office accounting assistance and specialty reviews.  She is often referred to as the as the DOR fixer. She began her career as an External Auditor, assisting credit unions in meeting their annual audit requirements for credit unions that range from less than $1 million in assets to $500 million in assets and is still very involved in this process.  She also provides onsite training to staff and/or Officials in accounting, lending, and internal controls geared help ensure the ongoing success of their credit unions.

Cancellation, Substitution and Refund Policy:

You may cancel your registration and receive a full refund of your registration fee provided that your cancellation notice is emailed to Paula Lyden at by midnight of August 16, 2017. 

You may cancel your registration and receive a refund of 50% of the registration fee provided that your cancellation notice is emailed to Paula Lyden at by midnight of August 31, 2017.

We're sorry, but no refunds will be given for cancellations after September 1, 2017.  If you have any questions regarding this policy please email or call Paula Lyden. You may substitute participants without charge at any time; just notify us by emailing Paula Lyden at No shows will NOT be refunded. 

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