The Center for Rural Development
2292 South Highway 27
Somerset, KY 42501
Training Room-2nd Floor
Cost
$149
Crinda Francke, President and Owner of ExecuTrain of Kentucky, has been working in the training and development industry for over 15 years.
Ms Francke, President and Owner of ExecuTrain of Kentucky in 1990 with a BBA in Business Administration, Ms. Francke worked as a computer analyst and accountant until 1994 when she became the sales manager for ExecuTrain of Lexington. In 1997, she purchased the existing ExecuTrain of Lexington franchise becoming the President and CEO. In 2000, she expanded the ExecuTrain territory by purchasing the Louisville operation and franchise rights. Having worked with hundreds of Kentucky organizations to design, plan, and deliver their employee training programs, Ms. Francke has been involved in all aspects of employee development.
Ms. Francke and her team of ExecuTrain instructors will bring a variety of dynamic new training opportunities to The Business and Community Traiing Center in Somerset.
Contact
Robin R. Moore
rmoore@centertech.com
606.677.6000
Conflict Management
Course Description:
Whether it's in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this class, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.
Course Content:
Part 1: Foundation
Foundation: Build Commitment
Part 2: Explore
Self-Assessment
Nine Approaches to Managing Conflict and Disagreement
Part 3: Plan
Plan: Gain Support
Part 4: Implement
Implement: Act
Part 5: Follow Through
This class is offered through a partnership between The Center and Executrain.
