Excellence in Supervision

Course Description:  This course will show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor's success.

Course Objectives:

Part 1: Getting Started 
The Opportunity 
How Do You Transition to Supervisor? 
The Definition of a Supervisor 
The Role of Supervisor 
The Responsibilities 
The Supervisor’s Job Description 
Management Thought: Old versus New 
Case Study 1 
Strategies for Getting Started 
Action Plan: Getting Started 

Part 2: Managing for High Performance 
Performance Management 
Setting Expectations and Goals 
Giving Positive Feedback 
Handling Performance Problems 
Supervising with Flexibility 
Case Study 2 
Strategies for Managing Performance 

Part 3: Communicating with Others Proactively 
Building Interdependent Relationships 
Communicating One-on-One with Employees 
Communicating with a Team 
Communicating Every Day with Others 
Communicating with Your Manager 
Case Study 3 
Strategies for Proactive Communication 

Part 4: Coaching for Excellence 
The Changing Playing Field 
The Best and Worst Supervisors 
The Coaching Process 
Case Study 4 
Strategies for Effective Coaching 

Part 5: Dealing with Change Positively 
A New Paradigm 
Organizational Change 
The Impact of Change 
Communicating Change Effectively 
Change-Management Skills 
Brainstorming Change Ideas 
Problem-Solving Techniques 
Case Study 5 
Strategies for Managing Change

This class is offered through a partnership between The Center and Executrain.