Thursday, October 5, 2017 from 9:00 AM to 4:00 PM EDT

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The Center for Rural Development
2292 South Highway 27
Somerset, KY 42501

Training Room-2nd Floor




Crinda Francke, President and Owner of ExecuTrain of Kentucky, has been working in the training and development industry for over 15 years.

Ms Francke, President and Owner of ExecuTrain of Kentucky in 1990 with a BBA in Business Administration, Ms. Francke worked as a computer analyst and accountant until 1994 when she became the sales manager for ExecuTrain of Lexington. In 1997, she purchased the existing ExecuTrain of Lexington franchise becoming the President and CEO. In 2000, she expanded the ExecuTrain territory by purchasing the Louisville operation and franchise rights.  Having worked with hundreds of Kentucky organizations to design, plan, and deliver their employee training programs, Ms. Francke has been involved in all aspects of employee development.

Ms. Francke and her team of ExecuTrain instructors will bring a variety of dynamic new training opportunities to The Business and Community Traiing Center in Somerset.

Robin R. Moore



Excellence in Supervision

Course Description:  This course will show you how to gain the respect and support of your employees; use coaching skills to help others excel and accomplish goals; deal effectively with changing times and confusing situations; communicate confidently with your employees, peers, and manager; and establish expectations for high performance. As a supervisor, you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Quickly learning and applying these skills is essential for any supervisor's success.

Course Objectives:

Part 1: Getting Started 
The Opportunity 
How Do You Transition to Supervisor? 
The Definition of a Supervisor 
The Role of Supervisor 
The Responsibilities 
The Supervisor’s Job Description 
Management Thought: Old versus New 
Case Study 1 
Strategies for Getting Started 
Action Plan: Getting Started 

Part 2: Managing for High Performance 
Performance Management 
Setting Expectations and Goals 
Giving Positive Feedback 
Handling Performance Problems 
Supervising with Flexibility 
Case Study 2 
Strategies for Managing Performance 

Part 3: Communicating with Others Proactively 
Building Interdependent Relationships 
Communicating One-on-One with Employees 
Communicating with a Team 
Communicating Every Day with Others 
Communicating with Your Manager 
Case Study 3 
Strategies for Proactive Communication 

Part 4: Coaching for Excellence 
The Changing Playing Field 
The Best and Worst Supervisors 
The Coaching Process 
Case Study 4 
Strategies for Effective Coaching 

Part 5: Dealing with Change Positively 
A New Paradigm 
Organizational Change 
The Impact of Change 
Communicating Change Effectively 
Change-Management Skills 
Brainstorming Change Ideas 
Problem-Solving Techniques 
Case Study 5 
Strategies for Managing Change


This class is offered through a partnership between The Center and Executrain.