Coaching Clinic


Monday, October 16, 2017 at 8:30 PM CDT
Tuesday, October 17, 2017 at 5:00 PM CDT

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Fogelman Executive Conference Center 
330 Innovation Drive
University of Memphis
Memphis, TN 38152

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Bill Burtch, SPHR, SHRM-SCP, PCC 

The Coaching Clinic 

Enhance your leadership and communication by adding coaching skills to your tool box! Join us for this 2-day workshop to learn the techniques that generate rapid development of individuals and teams. This experiential workshop will give you the skills to succeed in today's dynamic business environment.

What is The Coaching Clinic®?  

The Coaching Clinic® is a two-day workshop for executives, managers and leaders to experience and learn coaching skills and competencies.

Benefits of The Coaching Clinic®  

Through the Coaching Clinic®, organizations and individuals can:
  • discover coaching as a powerful model of management and leadership
  • experience and practice “state-of-the-art” coaching tools
  • learn the structure and processes of the coach-approach
  • position the organization for rapid growth
  • make major advances in professional and personal connections, and
  • apply learning in the workplace immediately.

What does the
Coaching Clinic® do?

The Coaching Clinic® effectively trains individuals in the skills necessary for coaching within an organization. It is a fully developed model, which managers and leaders can implement immediately in their organization to
  • promote innovation and accelerate results
  • effectively develop and retain valuable organizational members
  • improve organizational communication and team effectiveness, and
  • deepen commitment to personal, professional and organizational goals.

Participants Will: 

  • Discover coaching as a powerful model for effective management, mentoring and leadership
  • Identify and practice coaching skills
  • Become skillful in the 5-step coaching conversation process
  • Learn to adapt their coaching approach to match other’s style
  • Develop a culture that inspires, promotes 100% personal responsibility, and optimizes talent for bottom-line results
  • Create an action plan for implementing coaching

Who should attend?  

This clinic is suitable for
  • executives
  • managers
  • supervisors
  • human resource and quality development professionals, and
  • others wanting to learn advanced communication and leadership skills.

The Coaching Conversation Model® 

Every replicable approach has a process or system in place to structure it and to ensure that it works consistently.

The system of the Coaching Conversation provides a structure for every coaching session. The steps of the coaching conversation include
  • Establishing the Focus
  • Discovering the Possibilities and Potential
  • Planning the Action
  • Removing the Barriers, and
  • Reviewing and Next Step Staging.

Core Coaching

The core skills covered in the workshop represent the critical competencies of being a manager/leader coach.

Mastering the skills and technology of coaching provides
replicable method of interacting with individuals and teams, and enables the manager or leader to develop a personal style of coaching.
  • The skills covered include
  • Contextual Listening®
  • Discovery Questioning®
  • Messaging, and
  • Acknowledging and Celebrating.


Managers and leaders have a distinct advantage when they quickly recognize the style with which people represent themselves in conversation and context.

The PCSI® was developed as a tool to use as an effective means for
  • building rapport
  • connecting, and
  • coaching with others.
It serves as a snapshot for understanding the person being coached.


 Workshop Fee:

The cost of the 2-day program including all materials and  breakfast and lunch both days is $645. Participants who register at least 30 days in advance receive a $50 discount. Discounts are also available for organizations that register 3 or more participants. Contact Harmony for more information.

Risk Free Guarantee

I feel so good about this program and the impact that it will have on your managerial/leadership and communication skills that if you're not completely satisfied at the end of the course you can turn in your materials and I will refund your entire enrollment fee. So, there is no risk!  Sign up now to ensure your spot in this dynamic, interactive program.

Cancellation Policy

Cancellation with 30 or more days’ notice will result in a full refund.  A 10% cancellation fee will be charged for cancellations within 14-29 days of the start of class.  Cancellations within two weeks of the beginning of class will forfeit the fee, or may transfer it to a future class.

Recertification Credits

This program has been pre-approved by HRCI for 14 general recertification credits towards GPHR, SPHR and PHR certifications.

The Coaching Clinic® is also offered as a private, in-house workshop and can be customized to meet the organization’s culture and leadership development goals. Contact Harmony to discuss bringing the program into your organization.