Caryn Worcester 
IFMA San Diego 

If you have any questions about the course content, please contact:
Mac McCardle


8:00 to 5:00PM on the following days:

- Thursday, July 12, 2018
- Friday, July 13, 2018


My Office 
6060 Nancy Ridge
San Diego, CA

Driving Directions 

IFMA San Diego Offers FMP Course
"Operations and Maintenance"

Registration Deadline: Monday, July 2, 2018 at 5:00 PM

Thursday & Friday, July 12 & 13, 2018
My Office - 6060 Nancy Ridge, San Diego

In today's global business climate, facilities are a significant part of any business operation. Operations and maintenance functions comprise the majority of the operations that have to be managed on a day-to-day basis and are the source of 95 to 97 percent of the problems that can occur. Consider this: 95 to 97 percent represents 95 to 97 out of 100 opportunities to look bad or to look good. By providing Best Practices O&M service, you can increase customer satisfaction and enhance the value of the facility and the facility department.Facility managers manage/oversee high-value assets that represent significant financial investment in technology, buildings, structures, interiors, exteriors and grounds. Since facility managers are typically responsible for the oversight, operation and maintenance of the buildings and grounds, as well as oversight of various service contracts, understanding the basics of finance and business is critical.

Learning Objectives

    Part 1: Introduction to Operations and Maintenance
    An overview of the operations and maintenance area of facility management. Objectives include:

      • An overview of the importance of operations and maintenance, key definitions, and typical goals of an O&M department
      • Guidelines for developing an O&M plan that will help meet and improve operational standards for procedures as well as code compliance (for example ADA)
      • How to manage corrective, preventive, and predictive maintenance
      • How to identify building life-cycle costs and estimate useful life

    Part 2: Operations -- Building Systems
    The primary focus of Part 2 is the operations of the building(s). Objectives include learning the key O&M competencies involved in the operations of the following systems:

      • Mechanical HVAC
      • Electrical
      • Plumbing
      • Vertical Transportation

    Part 3: Operations: Grounds and Exterior and Interiors
    This section involves the operations and management of the grounds and exterior as well as the interiors. Objectives include:

    • An understanding of the facility management issues associated with site features that fall outside of the structure such as: Parking structures, site utilities, landscaping and grounds, building structure (exterior envelope), roof, brick or masonry.
    • Evaluate permanent interiors and furniture, fixtures, and equipment (FFEs) for the basic application of maintenance programs
    • Begin to develop a basic O&M outline for the components
    • Start a process to establish policies, procedures and practices for implementing an O & M program for the components

    Part 4: Other Services
    This section focuses on services that the facility manager will have to effectively manage to provide a satisfactory work environment for building occupants that is also safe, reliable, secure and consistent with existing regulations and standards. Objectives include:

    • Energy management
    • Fire and life safety
    • Waste management
    • Janitorial services
    • Security systems
    • Emergency preparedness
    • Disaster recovery

    Part 5: Work Management
    The primary focus of Part 5 is to define work processes by which facility managers departments carry out essential day-to-day duties in order to improve performance. Objectives include:

    • Outsourcing versus. in-house services staff
    • Work orders, communication & quality service
    • Purchasing
    • Service contracts & transitioning contractors
    • Dealing with building acquisition and installations and vacancy
    • Projects and project closure
    • Use of technology monitoring tools
    • Continuous Improvement

    Our Instructor:  Phyllis Meng, CFM, IFMA Fellow.  Phyllis was formerly the Deputy Executive Officer, General Services; Los Angeles County Metropolitan Transportation Authority.  If you have any questions, please email her.

    Registration Fee:
    IFMA San Diego Members:  $495 per person which includes continential breakfast/lunch for both days, books and course materials.

    Non Chapter Members:  $695 per person which includes continential breakfast/lunch for both days, books and course materials.

    Please note:

    • Cancellations are subject to a $25 restocking/processing fee.
    • Any registration requests made after deadline will be assessed an additional $50 processing fee.
    • This same class is being offered by IFMA for $945!  Take it with IFMA San Diego and SAVE!
      Registration Deadline is Monday, July 2, 2018 at 5:00 PMRegister Now!