Communication Tools to Enhance Care 

On behalf of the Institute for Continuing Care Education and Research and its member organization, Keyano College, please join us as we explore various approaches to communicating with individuals with responsive behaviours and other communication barriers.

Participants will take away at least 2-3 easily implementable ideas for improving their communication with residents/family members. They will be able to share their new knowledge with colleagues, coworkers, and family caregivers to help them improve communication skills.

What are we hosting?

This is a one-day workshop on communication for anyone who wants to learn more about communicating with individuals with dementia, developmental disabilities, or others who may display responsive behaviours.

Communication, both verbal and non-verbal, is critical when caring for people with dementia and other complex conditions. Communication is where the clinical aspects and the supportive aspects of everyday lives meet. ICCER seeks to support person and family-centred care by encouraging a mindful approach to communication. Our speakers for the day, Mark Marcynuk and Sandra Woodhead Lyons, want to help individuals improve their communication skills. 

Mark Marcynuk, BSc Physical Therapy; Erickson Certified Professional Coach; International Coaching Federation Professional Certified Coach; Conversational Intelligence Core Skills Coach

Coach Mark is the President and Owner of Dynamite Coaching. Over the past 9 years he has been working with organizations, teams, entrepreneurs and professionals both 1-on-1 and in groups to develop effective Communication Strategies and Change Initiatives for themselves and their companies. Mark empowers learners to create a shift towards achieving deeper connections and more positive outcomes within their communication scenarios.

Previous to this, Mark was a Physical Therapist and practiced direct patient care for over 18 years in hospital, long-term care, home care and in private clinic. His practice had a strong focus on using communications as the bridge to foster greater "person-centred care" including patients with disabilities and dementia. It was within his Physio practice where he began to understand and witness that through the use of coaching he could truly partner with his patients and their caregivers to provide the highest quality service. 

Sandra Woodhead Lyons, BSc (HEc), PHEc

Sandra is the Executive Director for the Institute for Continuing Care Education & Research (ICCER). She has worked in the health sector for over 30 years, first in the Ministry of Health, then as the owner/operator of Woodhead Lyons Consulting, and now with ICCER. She has a background in training & development, health resource planning, policy, evaluation, and project management. Sandra has led the development of ICCER over the past 9 years. 

As a family caregiver, Sandra has a very personal interest in improving continuing care for Albertans and recognizes the importance of being able to communicate appropriately with people who have dementia or other cognitive issues. She is a strong believer in person and family-centred care. 

Who should attend?

All members of care/support teams, including: Administrators, Managers, Best Practice Leads, Health Care Aides, Community Service Workers, family caregivers, faculty members and students.

Registration is required to attend this event. Registration is free for staff, faculty, and students of Keyano College. Please register using your Keyano College email address.

A $150 registration fee is required for those not affiliated with Keyano College.

Refreshments and a light lunch will be provided.

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If you can no longer attend, please cancel your registration or contact Emily Dymchuk. No refunds will be issued after November 17, 2017. Those who cancel before November 17, 2017 will receive a refund of amount paid, less a $30 administrative fee. There is a "no show, no refund" policy in effect. We do accept replacements to attend in the registrants place.

 

Sponsorship provided by